Really loved this hotel. It seems unfair that places like this only get 2 stars due to amenities etc - the character and what's on offer should count for a lot more. Staff were so helpful - even going with my husband to park the car in the local cathedral car park. We were unable to check in as arrived early but I was able to sit in a small seated area in reception doing a bit of work - there was orange juice, water and snacks freely available - it was lovely. Large room with plenty of space and storage, comfortable big bed and it was nice and cool even without the aircon on. Hotel felt full of character - really enjoyed our stay there.

This is my favorite hotel in Lucca. The staff are very nice and the breakfast (you can add it to your stay), is excellent. They’ll make you a cappuccino! The location is lovely because it’s quiet yet so close to restaurants, Piazza San Michele and the wall (for walking). Absolutely adore this hotel.

Highly recommend! Staff were amazing and friendly. They went out their way to accomodate us. Breakfast was delicious with an assortment to choose from. Loved the juicer to make fresh orange juice!

Very nice little hotel in a great location. Wonderful staff.

The staff were very helpful. The room was comfortable. The hotel is well located and easy to get to.

The property was lovely! We enjoyed our room and the staff were excellent! Near the puccini and mozart concert, which we adored. Would definitely recommend staying there!!

Room was very basic and on ground floor so quite loud. Pillows and mattress not comfortable. But very affordable, clean and the staff are wonderful.

The entire staff was exceedingly friendly and accommodating. The room was classy and comfortable. The breakfast buffet was amazing and the refreshments offered at check-in was a welcome treat.

Lovely city and wonderful hotel. Love it here

I stayed at hotel Diana during my trip to Lucca for the summer music festival. The experience I had was wonderful and the staff were supper nice, helpful and accommodating.

Hotel Diana was an amazing find right in the center of Lucca very near the piazza for Lucca Summer Festival. The room we had was recently renovated and very spacious and well designed. The bathroom had one of the nicest and largest showers I have ever seen.

Great place to stay inside the walls at Lucca. This is inside of the ZTL parking was not included if you booked through hotels.com. €20 per night. Breakfast cost a little extra but was well worth it.

Great hotel!!!

Very kind and attentive staff at front desk and the breakfast. Breakfast was continental style, with many options. Showers are small, but that seems to be the norm in some hotels in Italy

Highly recommend this hotel! A sweet small boutique hotel on a quiet street. Staff was so welcoming! Fabrizio was kind to listen to me struggle through my little bit of Italian I know. We stayed in the Hotel Diana annex (Rm #40) and it was VERY nice. They go out of their way to make your stay enjoyable. You can't ask for more.

Lucca is a very charming community. With lots history, shops and restaurants. the staff and accommodations at hotel Diana made our stay all the better. We would highly recommend others to seek out Hotel Diana for others while staying in Lucca Italy.

Beautiful property tucked away in quiet area. Fabrizio was there to greet us and our room was ready even though we were early. Room was clean, spacious and comfortable. Live the area, would definitely go back to the Diana Hotel.

Very friendly staff

Silvia was a most hospitable host. Very attentive and easy to reach. We thoroughly enjoyed our stay and would definitely stay again.

Perfect quality for price. Great also the private parking at E20