5 star dreaming. How this hotel was accredited with 5 stars is beyond comprehension. Some of the staff are totally disinterested in offering an acceptable level of customer service. Unfortunately I risked lunch in the bar area. The salad was part frozen. Who freezes tomato? Book at your peril.

Great aquatonic

incredible

Absolutely amazing at all levels !

Excellent room with sea view. Renovated rooms with all facilities you would expect

A lovely last night in Brittany staying at a fab hotel a lovely room with a view and great service.

The room had a very unpleasant smell, as if the carpet had never been washed. Very small shower. Breakfast was awful, cold, unappetizing scrambled eggs that took a very long time to arrive. None of the waiters in the restaurant spoke English, is this really the standard for a Grand Hotel? The situation was saved by a very polite employee from the reception and a beautiful view.

Nice room if you get the renovated one.

Amazing place to stay, truly a 5* experience!

A bit of a maze and quite a few extras.

Loved that it was on the beach and close to old St. Malo area.

Good aqua-tonic spa but let down by the unhelpful staff. The hotel rooms are comfortable and clean.

Staff was wonderful, the room was roomy, the bed comfy and the bathroom well appointed with toiletries, a plush robe and slippers. Beautiful views of the ocean and a very nice (if busy) spa.

Wonderful hotel, location perfect, relaxing and calm, staff lovely, pet friendly amazing.

All fine, however, no "spa bag" in the room for those who do not have a special treatment plan would be very helpful

Slightly dated and old fashioned but perfect location, the pool Was lovely and the terrace restaurant location was perfect.

Beautiful view of the setting sun in the evening overlooking the beach. Beautiful food and service.

Hotel itself is very beautiful location is fantastic however rooms are very basic and small bed is uncomfortable very firm and pillows are terrible for 5 star property Most guests come there for spa experience and hotel is overpriced! Breakfast was great Overall to expensive !

Service at check-in and concierge was amazing.

We stayed again at Thermes before our morning boat back to the UK. The many direction boards to locate the hotel are particularly helpful. All went well as usual and we'll return next time .