Overall Ratings & Reviews Castello Village Resort

This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.

So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.

The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.

First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.

Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.

Lovely apartments large size and good shower. Breakfast was good. Wish we were staying longer.

Beautiful place..shame we only stayed for one night...quick checkin and checkout friendly staff Close to nice eating places

Very welcoming staff especially in the restaurant. Fridge in the room which was very useful and supermarket opposite. Great beach about 20min walk away

Excellent one bedroom room, spacious and very clean. Staff excellent and buffet breakfast was very good. Two pools the front one by the sea is not very big and as always you have to beat the German towels to get a bed even though they say it's not allowed. Very good stay apart from that. My only suggestion is that the bottom pool bar shuts at seven but they add should keep it open later so that you can have a drink and watch the beautiful sunsets.

Vi bookede med havudsigt men fik med hvad vi vil kalde delvis havudsigt og den gratis gave der var reklameret med udeblev også.

Ambiente accogliente, personale gentile e professionale, cucina buona. Struttura tranquilla adatta a chi cerca una vacanza rilassante. Si consiglia, però, una maggiore attenzione alla pulizia delle camere e soprattutto degli asciugamani forniti.

Hat sich für den Preis nicht gelohnt

On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.

Bonjour L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien

Notre séjour s’est plutôt bien passé. Mais, lors de notre arrivée, les réceptionnistes nous ont dit qu’elles essayeront de nous donner la chambre avant 15h, nous avons attendu jusqu’à 15h. De plus, nous n’avons pas eu 2 lits une place et 2 canapés lits, comme il était mentionné. Et nous n’avons pas eu non plus notre cadeau de bienvenue. Étant donné que les gens en général, traitent moins bien les adultes que les jeunes, je pense que c’est pour ça qu’ils se sont permis de nous traiter ainsi. Les lits, pas respectés et le cadeau, pas donné.

Déçu. Rien à voir avec la description et les photos du sites. J’avais principalement choisis cet hôtel et surtout cette chambre pour le jacuzzi privée vue sur mer à l’occasion de notre lune de miel avec mon mari. Le jacuzzi était très sale donc inutilisable et la vie donnait sur un immeuble en construction et pas de vue sur la mer. Le lit était petit et pas agréable. On sentait chaque ressort du matelas. Malheureusement nous avions hâte de que la fin du séjour arrive car nous dormions très mal. C’est la première fois que l’on passe par hotel.com et on est très déçu surtout au vu du prix que ce séjour nous a coûté et sourtout pour notre lune de miel.

Great service! Everybody who works there deserve a best ratings. They do all the best to make a stay unforgetable and perfect. Thanks to All Team at Castello Village Resort

We spent at Castello Village Resort one week in September. We have the best memories of our stay. The hotel staff (receptionists, waiters, bartenders) were very nice and helpful. Our room was clean, towels were changed daily. Meals were delicious and plentiful. Of course you can find hotels with more food selection but for us variety of dishes and drinks was sufficient. The hotel is located in a beautriful area in walking distance to small but charming Sissi port and nice beaches. Degree of satisfaction with the stay at Castello Village Resort may vary by room type. We got a room with jacuzzi and sea view so our stay was even better than expected. We had a great vacation.

Posizione ottima e località incantevole. Abbiamo prenotato una stanza vista mare con formula mezza pensione, drink e omaggio di benvenuto. Ci hanno riservato una stanza che era sprovvista di vista mare e con un cantiere a vista. Il disagio è stato coperto dalla presenza di una jacuzzi sul balcone. Barista e personale del ristorante molto cordiali e professionali tranne la reception. Completamente ignorata la richiesta del drink e dell'omaggio di benvenuto compresi nella prenotazione. Reception molto deludente, repentiva. Presenza di intrattenimento tra spettacoli vari, spa e palestra inclusi. Hotel che offre tante servizi. Consigliatissimo.

Ho apprezzato molto il fatto che ogni stanza avesse uno spazio esterno privato. A colazione e a cena ottima varietà di proposte e ottima qualità del cibo.