Thank you for staying at ADORA. We are sorry to read the inaccurate information in your review. To clarify: Before checking in, all equipment in the room was checked and fully recorded. When checking out, the staff discovered that some items such as slippers and towels were missing, and they were notified for verification. We have never requested to check the guest's luggage. You yourself proactively said that if you want to check your suitcase, you must have someone in charge come and check, while the hotel has never made any such request. If this situation continues—guests check in and then check out without items such as slippers, towels, or even larger assets such as TVs and refrigerators—and the hotel is not allowed to verify, where is the fairness for a business like ADORA? We always respect the privacy of our guests, but we also need transparency and fairness in protecting common property. ADORA is committed to serving with professionalism, but also expects to receive cooperation and honesty from customers.

Dear Mr./Ms. D***g, First of all, we would like to thank you for taking the time to share your experience at the hotel. We are sorry to hear that your stay did not go as expected. However, we would like to clarify: ADORA Hotel always strictly complies with the provisions of Vietnamese law, including the prohibition of acts related to prostitution. Therefore, not allowing people with signs of prostitution to enter the room is a legal and ethical responsibility that we are required to carry out. We understand that each customer has their own expectations when staying, and we are sorry if this regulation makes you feel dissatisfied. However, safety, civility and compliance with the law are always our top priorities to ensure a healthy vacation environment for all customers. We hope you will sympathize and understand the hotel's policy. If you have any questions, we are always ready to listen and support. Sincerely, ADORA Hotel Management

Thank you so much for your delightful review! We're over the moon to hear that you enjoyed our location, breakfast, and clean rooms. Our reception team, including Duyen (the lady rocking the spectacles on the right), is thrilled to be recognized for their friendliness. We’ll make sure to let her know she’s now a celebrity guest favorite! Mike will be equally ecstatic to hear about his heroic luggage management and the timely delivery of medical oil—it’s not every day that he gets to play ‘super-staff’! We're so glad we could make your stay at Adora both comfortable and memorable. Your kind words and blessings mean the world to us. We’re looking forward to welcoming you and your husband back soon, where we promise even more pleasant surprises (and maybe a refill of medical oil, just in case!). Take care, and may God bless you!

Dear EUGENE !!! Your review brought a smile to our faces! We're thrilled to hear you enjoyed our top-notch location, tasty food, and, of course, our amazing staff. We'll make sure Mr. Johny gets a high-five for his stellar hospitality. 🌟 If your travels bring you back to Ho Chi Minh City, remember that Adora Hotel will always be ready to roll out the red carpet (and maybe even a few dance moves) just for you! Safe travels and see you soon! Best regards,

Hi , We greatly appreciate your comments regarding your stay at ADORA Hotel. We have noticed that some aspects of our service did not meet your expectations. Sister, please accept our sincere apology. We work in the service industry, ADORA always considers its customers as family, always welcome all customers to ADORA. We always welcome children under 6 years old who can stay with their parents. but for the "children 15,16,17 years old" we will apply surcharge and give breakfast buffet for those children. The day you stay at our staff, we have upgraded the room for free from small room to VIP room. Balcony (3 large beds) for enough number of people in your family but only 1 extra "baby". I WANT YOU TO BOOK THE RIGHT TYPE OF ROOM BY THE NUMBER OF PEOPLE I STAY SOON, so that if I'm not lucky enough to have a free upgrade for my family, I still have to pay the surcharge for more than the number of people in 1. room, but also have to be crowded in a small room as booked. We always understand that children are always small in your eyes, but our staff always have to work with a caring attitude. Respect and equality for all customers, always follow the general rules, the surcharge has made you unhappy - hope you understand. In addition, other types of rooms such as family rooms, VIP .... Fully accommodate the number of people to stay for your family so that you don't have to pay extra people, but still have to stay with a small room for 2 people as you booked in advance. Please see our website for more information or if you decide to try another room type to be able to fully satisfy your wishes on your next visit, we will be delighted.