Overall Ratings & Reviews Lucasta Saigon Hotel

Thank you very much for using the hotel accommodation service. The room type I booked is a room without windows at my hotel, so the room will not have as much natural light as a room with a small window or door. Big book next to me. Our lobby has a perfume essential oil diffuser, so the smell is a bit strong, please understand.

Yes, the hotel is very sorry for your unsatisfactory experience at the hotel. The hotel side has been raining for 2-3 days in a row, so the solar hot water system is a bit overloaded because the number of guests 43 rooms in the past days has always been closed, it has been raining again, so the hot water is not warm enough. The hotel side asked a maintenance worker to install a direct heating system, but they matched the wrong CV, so that night the hotel did not have enough hot water for her family to use. The next morning, the hotel side has overcome the above problem and also sincerely apologizes to the guests who have stayed for 2 days at the hotel. Thank you, the hotel wishes you and your family a lot of joy, health, happiness and success. Thank you very much and best regards! Lucasta Hotel and Team