Hotel is actually ok but service brings it down to the lowest. Very disrespectful and unhelpful staff. After making a reservation, Giovany at the front desk made me wait forever to solve the issue after a very exhausting trip. He went even further and told me it was my fault and that the reservation had been cancelled when clearly it was not. The Estelar group is beyond disorganized. Their system for accumulating points towards redimible nights are impossible to use and very complex, making it a real scam. They never answer the phone and when they do, they do not provide an answer. Definitely should improve. Unfortunately Estelar used to be good but now is going downhill.

I have to judge a place based on the sleep I get... And I am writing this review in the middle of the night, so it is not going well. First, the rooms get baked by sun all day, but the windows barely open and there is no AC, so you also have to stay in a hot uncomfortable room all night. Don't expect to sleep well. Second the bed is hard and uncomfortable. And sleeping with a window open is impossible because it the city noise. Third, it is not clean. Just have a look at the area next to the mini fridge, or the curtain. It is truely disgusting, and has never been cleaned - pictures attached. Fourth, the room has no lighting, broken lamps, and old furniture. It's embarassing for an Estelar property - pictures attached. The bathroom fan also makes the most horrible grinding noise. Fifth, the wifi. It's only 1.5MB/s. Totally unusable for work, calls, or video. Speedtest attached. Sixth, there's an iron but no ironing board in the room. This is stressful on a busy morning. I can't believe I paid so much much money for such a misleading and disappointing hotel. I can only hope that the coffee is good tomorrow, because I will need it after this terrible sleep.

I chose this hotel because of the good reviews and location. After a long bike tour, I wanted a hassle-free stay and paid $77 USD for one night. The first night was fine. The issue began when I went to extend my stay. Instead of processing the extension, the staff brought out a laundry bag with a towel I had used to wipe dirt off my hiking shoes and told me I would have to pay for it to be washed. When I asked how much, they said they would “let me know tomorrow” because it was Sunday. That meant I was expected to accept an unknown charge. I reviewed the contract, translated it, and pointed out the clause stating guests can only be charged if an item is permanently damaged and cannot be restored by washing. Only after I referenced this section did they say management decided not to charge me. Given the premium rate, this handling was disappointing. I chose not to extend my stay and moved two blocks away to a private apartment with underground parking and a washer/dryer for $33. The location is good, but if you stay here, pay close attention to any additional charges and be ready to defend your rights.

Rooms are nice. Location is central with good access to center/eestaurants

Great people, great location, is not only the hotel service, is the people, the ambience and respect with all around make this hotel the best in town. I do highly recommend for business or vacation. Thank you for the wonderful time I always have.