Room was so cold but air con. Is not working. Room was clean but in the bed it wasnt so clean there were dust

Terrible experiences

Great staff and location, poor on delivery of services vip perks

The room size was great it really felt like home , the decor and bathroom size was amazing , the staff were fantastic and so helpful when looking for local dining opportunities . We loved our morning breakfast an sunset drink on the rooftop pool area , Lucia was fantastic :)

Clean and with really friendly staff. 3rd floor room was quiet. Breakfast was tasty. Nothing wrong with the hotel for a family stay for a couple of nights. My only issue was with the pool, the wood around it was old and it was easy to get splinters / there was lots of metal bits screwed into it that you could catch your foot on.

Highlight is the view feom the bar and pool deck. Staff were helpful. Felicia at breakfast is a very sweet lady. Apartment had a bad smell so they gave us a spray for the drains. We needed a plug cinverter and thay wasnpeovided promptly with no issues. Bathroom was poorly finished. There are not many plug sockets but the bedside lamps had alots foe charging cables. Ok stay for 2 days.

Rooms are big but old.

This hotels location is amazing it’s one block to the promenade. The breakfast needs some help, staff never refilled any of the juices etc. and to be honest the staff were the most unfriendly I’ve encountered. The kids club is a nice touch if you have children. The upper desk has a beautiful view.

Unfortunately I cannot recommend this Hotel. On the bright side - location was good, the room big and staff friendly. But the room especially the floor were not clean (even after I asked to clean the floor so our daughter can crawl there). There is no AC in the bedroom only living room. It was extremly loud. I don't know where the noise was coming from. All in all we did not enjoy our stay and definitely not for the price we paid.

Nice staff. Great breakfast.

Amazing staff .. very helpful receptionist even ordered uber from her own account .

Great stay but breakfast a bit patchy

The location and the hotel do not complement each other. The room rate we paid and what we experienced was 4/10 in terms of the hospitality due to following; 1. The room cleaning was terrible. We had to buy a disinfectant (Domestos) to kill the smell in the bathroom of which the front office team was notified. 2. The noisy music from the breakfast bay in the morning was disturbing. 3. The breakfast was basic and there is an additional cost for Cappuccino and other hot beverages.

No comments

I recently stayed here for 3 nights and had an extremely disappointing experience. My room was directly below the rooftop bar and kitchen, and the noise was unbearable throughout the night. It was impossible to get a good night's sleep with the constant clattering and banging from above. At check in I asked if the room was quiet as I have 2 small children and was told it was. There was constant clanging of plates and cutlery in the kitchen which spilled over into the stairwell. At 22:00 when my kids had been kept up for 2.5 hours I called reception and was told it was a once off in preparation for an event the following day. Unfortunately this was a fabrication and the noise was repeated for the remaining two nights. Upon discussing this with he general manager, he was rude, dismissive and defensive at times, knowing full well that they were undermining their customers comfort for the convenience of their staff. Their lack of honesty and transparency was very frustrating, and from my experience it seems to stem from the top, which then cultivates this attitude down the ranks. Additionally, I was shocked to find that the emergency escape stairwells were blocked with a "no entry" chain, a green bin, and cushions that also hid the safety signage. This is a serious safety hazard and completely unacceptable. They also wedge fire doors (designed to shut automatically) open, which is an additional and quite concerning

The Hyde offers a great view of the coast at their roof top dining bar and pool side, the staff make you feel like family and you can not beat the location local services and safe community. as is in any stay sometimes there are challenges I found management quick to respond and they went above beyond to give us an amazing stay. The morning buffet is great with the mainstay of most breakfast wants and order up eggs in almost any style. Lunch on the rooftop gives a great break and dinners and a magical sunset as you watch the paragliders go by.

Great location, pro staff, spectacular rooftop bar/ pool w views of Table Mtn, Lions Head, beach. Stunning!

Ok hotel

The staff were the stars of this hotel, they were so friendly and helpful, nothing we asked was an effort. Service with a smile made us feel so welcome! Breakfast was amazing, best of the 6 hotels we stayed at on this trip which included Ritz-Carlton! Well done guys!

It is a very nice hotel with an excellent location.