We had a disappointing experience during our stay last night. We didn't receive the room we had paid for but were given a cheaper one instead. To make matters worse, the heating in the room was unbearable—there were no controls, and the temperature felt like it was at least 30°C, making it nearly impossible to sleep. When we raised our concerns with the front desk in the morning, they were dismissive and unhelpful, simply telling us to contact the third party we booked through. Overall, a very disappointing stay, and we wouldn’t recommend this hotel based on our experience.