Overall Ratings & Reviews Bannatyne Spa Hotel Hastings

Hotel tired. Waited 10 minutes for buffet breakfast to be replaced as lady said they had too many pre orders in? Had to ask 3 times for milk and towels as nobody told us on check in that you have to put a sign out to get your room cleaned etc. been 4 times before always fab this time not so good

We enjoyed our stay at Bannatyne spa hotel. The executive double room was spacious and relaxing with a queen sized bed. The spa/leasure facilitates were very good. Just a shame we had to pay extra for that.

Very friendly staff, nice room and comfortable bed. Breakfast was also good, especially the pancakes.

I found the lady in the lounge bar rude. I asked it there was any chicken wings and instead of saying no like most customer service friendly people would she was rude. I paid for executive room, it smelt of dog so had to be moved, the room we when got was half the size and not value for money atall, it was more of a basic room but was told it was executive. The spa and changing facilities are in urgent need of a refurb. There should also be cleaning carried out whilst people are using it.

We had a lovely stay from start to finish the hotel was very welcoming, food and room spot on.

This hotel is gorgeous! Food was delicious! Highly recommend. We had been traveling for 3 weeks in the UK and France. This was the only hotel to provide luggage racks! And not just one, but two! As a senior, having to sit on the floor to locate things in my suitcase each day is not easy. This simple addition was much appreciated. Finally, a facecloth! Two would have been better for two people but I was happy to have one at all. I don’t understand why they are considered a personal item in Europe. Having to travel with a wet facecloth is quite inconvenient and rather ridiculous to this Canadian. So this too, was a very appreciated item.

Great service, beautiful property and the access to the health club was awesome.

The hotel is very clean and comfortable and the staff welcoming. Not sure it is very good value for money though - the shower controls were broken but did function, EV charging was not available at the hotel but a short walk away near the gym/spa, but was even more expensive than chargers at motorway services! Service at breakfast for anything other than the buffet was a little slow, despite there being very few guests. Apart from these few niggles we enjoyed our overnight stay.

It’s lovely. Our daughter’s wedding was held here & we stayed the weekend. Everyone was so kind & thoughtful. Daniella, the GM was there for us when needed, so was Sofia & I’m deeply sorry I can’t remember the name of the other girl. She was so attentive & seemed sort of ubiquitous. She was everywhere helping. She was @ breakfast as well as the Montgomerie room. The elevator was inoperable the last day, we’d luggage bc we flew in from the US. However, two gentleman came up to our room to help bring our luggage down. Thanks again for taking care on Denille & Robert on their special day & for showing both families a hospitable time.

Overcharged on my credit card despite being assured I would not be. Having great difficulty contacting the hotel to rectify their mistake.

Unfortunately the staff could care less that guests are there. Actually they are begrudging that you are paying to stay. Attitude to the max. Because they were short housekeepers they just left towels on the floor at your door! TVs didn’t work. It was a true disappointment! Cannot recommend.

Unfortunately the staff could care less that guests are there. Actually they are begrudging that you are paying to stay. Attitude to the max. Because they were short housekeepers they just left towels on the floor at your door! Seriously photo below TVs didn’t work. It was a true disappointment! Cannot recommend.

Checked in. Went to room but was still being cleaned. Got asked to wait 25 min and they would come and get us. Waited in bar for 40 min and decided to ask reception if room was ready now. Got told. ‘Oh. Yes. Sorry’ Apart from that it was a nice hotel with good food and good early bird dinner options. Would stay here again but found price was high.

We had a great stay, the staff are attentive and discrete, the food is delicious. The only reason we down graded the rating was due to the need of some decoration and repairs. The window in our room was broken, the floor in the toilet lifting and mastic was poorly replaced. Little elements but not expected in a hotel of this rating.

All good, excellent room. Good Rates, clean rooms and Breakfast was okay.

Staff are so friendly

Great location for a relaxing weekend

On arrival we were told that to use the pool for one hour we would be charged £60, no possible discussion (it’s free if you book direct). Also kids are only allowed to pool from 2pm to 7pm (kind of the most inconvenient hours) Place was in a bad state, don’t know where they got four stars from. Restaurant food was awful and extremely expensive (breakfast was adequate thought but then it’s free), bar also overpriced. I ordered lamb and specifically asked for it not to be over cooked and it came incredibly overdone, even pizzas were terrible. Room was fine but with everything well worn out. Place is super ugly. On a positive, staff was nice if completely unmotivated and it’s very quiet. It’s expensive so only book if you intend to use the spa and then make sure you book direct. If you are going to eat there stick to the basics and try to get a deal ahead which you can do when you book direct. I feel like I went I to the dragon’s den and my wallet got swallowed for nothing special.

I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool. When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site. Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!

Great location, lovely staff and amazing food