Cleanliness, friendly, hospitality

The room was very clean and staff very helpful

The hotel is perfectly pleaaant but lacks the nuanced touches of a genuine 5 star. Some ameneties such as the playground and playarea are tired but the food in the restaurants is hearty and satisfying. Our room with a pool was lovely for a family of three and modern.

Amazing, very family friendly resort, sparkling clean, very friendly staff, amazing food, mini club, animation team-all was great. Rooms of a great size, special thanks to our cleaner. We’ve stayed with own pool and it was of a great size, very private, we could relax by the pool while our baby slept inside.

We spent 2 weeks at Kiani Beach Resort in June as a family with 2 kids, staying in a premium room with private pool. The room was modern, clean, and spacious, but the first impression was poor: only a refilled bottle of water in the fridge, no minibar, and weak AC. Despite staff advice to keep it running all day with a second card, evenings were uncomfortably hot, and we often had to open windows to cool the room. Other issues included a broken safe, faulty window lock, and a pool shower connected to hot water. Guest relations were disappointing. A followup call from management after 1w felt defensive, even implying we didn’t know how to use the safe or window. Food was average. KBR2 was the cleanest and offered the best variety, while KBR3 served fresh pizza. The constant fruit supply was a highlight for the kids. Drinks and coffee in the standard all-inclusive were very poor, with bottled water or even a Greek frappé available through an “All-Inclusive Plus” upgrade (€20/day per adult). This felt unreasonable for a 5-star all-inclusive in Greece. Positives: the Kids Club was excellent, with Lili and team running fun programs, and special thanks to Mr. Giorgos, Mr. Spiros, Mr. Anestis, Ms. Anka, and Ms. Betty for their real Greek hospitality. Negatives: stony, poorly groomed beach with only ~45 beach loungers for 1000 guests, weekly change of beach towels, hygiene issues (self-service ice cream, shared cloths for cleaning tables and seats), and a overpriced mini market.

All the little things were lacking. We tried to put in an early morning breakfast request at 8pm and they said they couldn’t do it because it had to be in by 7pm, but we could see the handwritten list still. No slippers or robes. Bathroom tub was very dated and leaked in the bathroom. Exhaust fan was filthy. Fan didn’t work (maintenance was quick to fix) TVs didn’t work (maintenance was quick). Doors don’t deadbolt. Safe was locked and had to be opened. Shampoo dispenser didn’t work. Food wasn’t great. Beach was nice and chairs were easy to get and there were lots of pool toys available. No service on the pool deck or beach.

A great hotel, with lots of activities and entertainment for kids both big and small. The food options are great, and as a vegan I had a number of options every meal which is different to usual holiday locations. The new and old buildings mean there's plenty of space for everyone and you can always find a sunbed

All inclusive was awesome and so was the room. Loved the individual pool. Food was marginal. Stay away from the processed stuff.

Great family resort. My 5 year old loved the kids club and activities. Pools were lovely temperature (though the water slides one was cold) All inclusive wasn’t the best I’ve had. Breakfast and lunch were fine but by dinner we preferred to leave the hotel. If you go right along the beach there was an excellent place for dinner and cocktails. Overall a good hotel. We had a great time and my 5 year had the best holiday which is the main thing!

Beautiful room (superior maisonette) with plenty of room for a family of 4. Great pools, particularly in the newer blocks for swimming (lane pool), food was good but not excellent. Entertainment was good, particularly the music quiz, acrobats and Greek night. Drinks service was good too and much better if you do the upgrade package which we did part way through our holiday. Not much going on round the hotel so I’d recommend hiring a car and a visit to Kournas lake to see the turtles.

Great family resort. Friendly. Good food options. Nice pools. Small but good beach.

Location not the best , beach is average however hotel is good value

We had a great stay. Our room was incredibly!! So many fun things to do on the property. Great place for families.

Hotel was great, well kept and our room had a wonderful view. The rooms were cleaned every day to a high standard. Pools were lovely. Reception staff blasé about customer care, food was mediocre and the beer was either flat (restaurant) or too frothy(pool bar) and not particularly cold. They could do with having more sunbeds around the little pool, having sunbeds on grass around the main pool isnt a very clever idea as it ends up digging up the mud with the number of wet feet going over it.

We were two families with 3 kids ages, (2) ages 7 and 9. We loved the pool, access to the ocean, the kids club and nightly entertainment. There was also a mini mart on site in case tou need souvenirs or forgot to bring a swimsuit. We also used the spa for a body scrub, massage and my little one got a chocolate massage which she loved. The spa was great. We upgraded to the higher drinks option, we got bottled water, bottled wine, extra toiletries and robes with slippers. The desserts were great, there was wine and beer on tap. The crepes were great. I personally didn’t like the food on the buffet, it looked great but compared to what Greek food taste like everywhere this was a disappointment. There was also a restaurant close by walking distance less than 2 minutes with another beach in case you wanted something different. Overall a good stay.

Highly recommend this hotel. Fantastic facilities, caters for kids of all children, rooms are great and the buffets are extensive. Would definitely return here.

In general great place to stay with small children, great facilities, fun events for children. Swimming pools are anyone can desire, outside, inside non heated, inside heated. If one wants beach that is also available, sandy strip is just 500m away to the side if necessary. Staff is really polite and helpful, buffet all inclusive food is not boring and selection can satisfy most i am sure. Rooms are clean and on top of that they are cleaned every day, new towels, fresh floor. Absolutely recomended, this was our favourite when compare to similar price Mallorca or Sardinia resorts that we have visited before.

Nice

We had a great family vacation there. The rooms were clean, and there was a wide variety of food and activities. Great location and value for money and we will definitely return!!

Good - nice room. Indoor pool, Bad - entertainment was awful and no effort put in. Food not labelled so never know what you are eating. Tables at dinner never cleaned. Ants in room. All inclusive drinks were horrible. Spirtis tasted like paint stripper ! Taxi to old town is 28 Euros each way.