Amazing experience if you’re going to Nanjing you should stay here.

Rooms were very clean and the hotel smelled very nice overall. Hotel setup was a bit weird. The check in lobby was actually on the 23rd floor, so you don't get that initial grand lobby feel when you walk through the main entrance. The hotel is also connected to a very nice shopping center with plenty of shipping and food options. It is also very close to Xuanwu lake. The staff was super helpful and nice. We needed an extra wheelchair for my parents and one of the manager went out of his way to borrow it from a different hotel for us since their has an issue with the wheel. We also forgot something in the room after check out and they helped us ship it to our next hotel in Shanghai. Overall, a positive experience.

Wonderful

Nice view out there

Clean room, ease access to all transportations.

The location is decent and staff are good but rooms are small, breakfast offerings are standard and boring and the lifts are a bit of a nightmare.

great hotel

Convenient and easily accessible to transportation.

Excellent hotel , very nice ambiance, nice staff

I had a delightful stay at Westin Xuanwu Lake. Great location. Excellent service. Unbeatable views and breakfast buffet. Highly recommend! I'll definitely stay again next time when I visit Nanjing!

My stay at Nanjing Westin was the worst in my life so far. Went for breakfast around 9:45 AM, waitress guided me to a table for two, but right after I sat down, a man came and told me it’s his table. I had to find a waitress to get me another table, unfortunately tables were nearly full until i saw 4-5 guests about to leave, but there’s a kid so foods were all over the place near the baby seat. I asked the waitress to clean the table and floor so that i can get seated, it took maybe 5 minutes for them start doing the cleaning and they seemed not be aware of the inconvenience they brought to customer. When my friend came and found the table is still not ready, we started looking for other table and there were two guests about to leave, so we finally got seated. Apart from the poor experience during breakfast, the sink in the room was not clean at all, since I was pretty tired, i decided not to argue with the hotel which i now think i should have done it. When i checked out, i told front desk what i have been through and she was very sorry about it. She offered me free afternoon tea or buffet dinner which is kind, but i didn’t want to go the hotel again.

It was convenient to where I wanted to go thoughout the city.

I liked the Property Location, Amenities, Hospitality & most importantly, the Helping Attitude of the Hotel Staff

The hotel is very clean. It is close to subway. Many restaurants are near by. Great view. The staff are very nice.

The staff are the best thing going at this hotel, the only thing i prefer is a ground level lobby, but its not a problem its just more convenient.

clean, nice city view, good city location, recommended

Nice hotel and nice breakfast. It is right next to the subway station

Beautiful hotel with excellent staff. Everyone was super friendly and helpful. The rooms are starting to show a bit of wear, but not a dealbreaker. Conveniently located next to the XuanWu subway station (2min walk) that will connect you to every major tourist attraction in the area. Would highly recommend to anyone going through Nanjing!

酒店服务很不错，特别是我们楼层的清洁阿姨，名字叫夏玉香，细心周到。看我们房间的茶包和水消耗的比较快，每天都会额外添给我们。非常感谢。

Stayed for a business trip. Hotel was very comfortable, large rooms and excellent level from the friendly & helpful staff.