Overall Ratings & Reviews York Pavilion Hotel, Sure Hotel Collection by Best Western

Very dated . Staff at breakfast have no idea and had to wait an hour to get a cooked breakfast asked to speak to manager no one came . Don’t stay here

Room condition too old, even staircase, refurbishment is necessary and parking is too expensive. Should publish parking fees on website before booking for consideration and only found out after booking made (too late/no chance to cancel booking)

Unpolite staff on check in. Having to pay £15 for parking even though we were only there 8 hours.

I booked a Superior King room but we were given a standard double, when we asked at reception if this was the correct room, the receptionist lied and told us the booking information stated it was a double. I could easily see my details on her screen, which clearly stated the correct Superior King room. She gave us new keys for our room which ended up being a Deluxe King, not a Superior. Not what I'd booked: basic room, bath filled right up when shower was being used, no extractor fan in the bathroom so everything was damp and soaked. Car park cost us £15.

Beautiful old traditional hotel Only down side was the room mainly bathroom could do with a visit from a professional decorator. Other that we loved it and will be back

This is one of the quietest hotels I have stayed at in York.The staff were excellent.The hotel was perfect for our needs and was ten minute drive to where we needed to go.They had on site private parking.The breakfast was excellent,lots of choices.

Charming hotel but showing signs of its age. Could do with refurbishment in the rooms as it’s been a while since they were last done. It’s all a bit dated inside which, for a hotel playing on its history is possibly part and parcel of it, but it doesn’t scream boutique. But a lot of people love that kind of thing so this is their hotel. Parking at £15 a night is, however, extortionate. I’d expect a hotel like this to give free parking to its guests. (I know street parking is free but you would expect a hotel like this to have it complementary). Food was average. Nothing wrong with it but nothing exceptional either. I’d probably venture into York next time & partake of one of the restaurants there. Easily walkable from the hotel, it takes about 30 mins or so.

No useful power points in the room. It is 2025 not 1925. Need power and sockets within easy reach. Bedside table for recharging phone would be really useful. Having to pay a £50 charge on arrival and then claim a refund in the morning is so bizarre. What do they expect - that I’m going to trash the room rock n roll style or steal a towel?

The property in itself is lovely. The interior is in need of a major refurb. Details like no usb charging points . Mattress in need of replacement carpet looking threadbare curtain rail parts falling off.. Food is good but not exceptional. Prices too high for what it is . Parking very expensive considering it's not in the city centre etc etc. Parking on the road ( The A19 ) A major trunk road is not a good option.. . In short ..So much potential in reality, staff and location apart no

Charged for parking £15! Check in slow , took a card and 1p even though we didn’t want room Service

Overall a good stay. Nice breakfast and bed. Room (10) was very noisy. The floors creaked and the pipework rattled. Felt sorry for whoever was below us. 🙃

It is a lovely property, the only issues were the super soft mattress and an additional $15 to park

I've stayed in this hotel several times before and do like the location. Close to the designer shopping outlets and the park and ride service, or pick up the P&R bus judt outsidecthe hitel, it is quite convenient. Breakfast is cooked to order and the staff are plesant. Its an older hotel, so there are a few creaks and groans, chipped paint etc but on the whole clean and tidy. What does let it down is the lack of plug points at the bedside and car parking charges. Our email booking advised there were parking charges in place (it used to be free) but they were "nominal". £15 per day is expensive and added £45 onto our 3 day stay. They do say you can park on the (busy, main) road but thst might be a challenge as its a busy residential area with home owners also parking on the street. The £15 charge doesnt guarentee a space and the car park can be busy. Its a nice hotel in a good location however the hidden car parking fees might make the difference between staying here or somewhere else.

Comfortable, clean, friendly, well run

Great hotel - a little dated and in need of some cosmetic improvements- but more than made up for by the lovely friendly and helpful staff and a well stocked bar plus decent breakfast. The location was perfect - we were able to leave the car in the car park and catch the bus outside the hotel to the centre of York and also to the designer shopping outlet

First time staying at the Pavilion Hotel York, and it certainly wont be the last, beautiful country house hotel, with beautiful grounds and interior, first impression of walking in the door was a very clean and welcoming place, Staff were very friendly, welcoming and polite, nothing was to much trouble. Our room was on the ground floor which really suited me as i had just recently had a knee operation and was worried about the stairs. (I had previously emailed the hotel to request this) our room was bright clean and well decorated beds were comfortable and the room was lovely and warm. Breakfast was beautiful very good selection cereals, fruit, yoghurt danish pastry, full English (bacon could have been cooked a bit more, looked a bit undercooked) plus more choice on the menu. overall a very good weekend away busses stop outide the hotel every 10 minutes to York and its only 10 minutes to York designer outlet. We have always stayed in the city when visiting York, but now the Hotel Pavilion will be iur first choice.

Old school hotel. Reminds me of Faulty Towers. Lol. It was good. Bar open late and food available. Ten minute easy bus ride to town.

Clean bedroom and bathroom, with a very good bed. Location is great. Tasty breakfast and Rupesh and Leah were lovely to deal with

Didn’t realise parking was £15 a night! Usually stay somewhere else when I’m with the family that’s the other side of the racecourse closer to the city centre and it’s half the price of parking!!! I also stayed in north London last week where parking was £7 a night so no idea why they charge so much for parking. Also, great they have 4 EV chargers for guests but off putting they allow managers to park their ICE cars in the EV spaces!!! Maybe upper management need to give management their own dedicated spaces? Room was ok, no electric charging points by the bed though.

Hotel and room were excellent .... However We we greeted by someone who does not know how to smile or be pleasant. She could barely look up from her keyboard whilst grunting to hold on a minute. Later on when I went back to reception to ask a question I was greeted with "name" once again she could barely look up from her pc. Dinner ... well, my coq au vin. The chicken had been cooked for hours by the look of it and was brown and black! When asked if I enjoyed I showed waiter and got him to ask chef if chicken was supposed to be