Overall Ratings & Reviews Boutique Hotel Grote Gracht

Nice hotel in a good location, cant fault anything

Great hotel, perfect location, super nice and helpful staff

Very convenient and near to all services

Great location friendly helpful staff good sized room overlooking the street which was nice comfy bed. Could do with a little bit of attention to paintwork big dead insect in the light fitting over the shower not particularly attractive , I would stay again

Very friendly and helpful staff, happy to accommodate. Lovely room and comfortable bed.

Excellent value for a hotel so close to everything in Maastricht. Highly recommend a stay here

Very cute in great location. Very friendly staff that gave us great recommendations

On our arrival we were asked to pay for our stay. I have explained that we paid already at the booking time in November 23. I also handed in the receipt via Hotels.com. to the young chap at the reception. This still wasn't satisfying for him and he was convinced we didn't pay. We were very tired after spending 10 hours of travelling to get to Maastricht and what we really wanted was to relax after long day spent on the plane and train. He made us to pay again!. After we got back home, I have requested a refund via Hotels.com, which agreed with us that we have paid the amount already back in November. Now, nearly 2 weeks later, we still haven't received our money back from this hotel! How ridiculous! Hotel itself is dated, bathroom leaking and stinky. There was a lot of noise coming from the outside dining area (we had the window opened as there was no air conditioning). Never again, worst experience ever!

Room was large with en-suite facilities and kept the historic features of the property. Breakfast was good.

Staff super friendly and helpful. Room clean and fresh. Bed super comfortable so much so I overslept!

This is an old property that has been lovingly renovated. The bathroom was modern, the bed comfortable. The staff were very friendly and helpful. The accommodation is in the old part of Maastricht and is walking distance to everything. Perfect location. Would definitely stay here again

Quiet! Friendly service! Clean and simple!

It is a gentle, quiet, peaceful and attractive hotel ideally located in the city.

After reading reviews, I was worried about the hotel, but the place was charming and the staff wonderful, (especially Chip!) We stayed on the top floor with old exposed rafters from the 15 or 1600s. The basement and the road were built by Romans. The heat was fine once we figured out the radiators. Our bathroom was huge, bright, clean, great shower, and it had a door. Pay for a “superior” room for a great bathroom. Breakfast was good, great breads, and it doesn’t change, but most places don’t change up the breakfast. As in other reviews, street noise was quite noticeable, but for us it was sleepable until New Year’s Eve. The stone streets and close buildings act like an echo chamber. A garden facing room may have been better. That’s not the fault of the hotel. It could use some paint touch up. I would definitely stay there on my next visit to Maastricht.

Ontzettend veel straatlawaai. Kamer aan de straatkant op 2de verdiep. Enkele beglazing. Leek wel of het verkeer langs je bed reed.

You have room service daily

Noticeably shabbier than our last visit (curtains not fixed to the rail, wardrobe broken, wall crumbling due to damp) and no hot water on one day. Would not stay again.

Clean and comfortable.

A great family room with plenty of room. Clean and comfortable. It was great to have a fridge and coffee machine. Friendly and helful staff. Beautiful historic hotel.

Sadly this did not live up to the 'boutique' description. The good points were the location, the breakfast and the comfy bed - less good were the very steep stairs, the damp on the walls, the disastrous pillows and the meagre number of coffee capsules. For the price it did not deliver.