Overall Ratings & Reviews Grand 0773 Hotel

Had a very good time hotels very clean very convenient close to everything no complaints at all when I go back to China I go back to the Grand

24/7 check-in worked perfectly, we had a nice stay!

I stayed here with my family. It was just a quick overnight stay, but when we arrived to our floor the carpet was all torn up and there were 'calling' cards in front of every room. Definitely felt extremely grossed out being in the room and having my sons be there as well. If it wasn't for the fact that we arrived so late, I would have left. The room wasn't dirty, but we touched as little as we could.

Actually stayed here twice, once in an older room which we were really happy with then secondly in one of their newly renovated rooms which was even more fantastic. We didn't try breakfast. Location was great, wifi was good, not a bad word to say about this one.

I booked this hotel for a friend of mine and she had only good things to say about it. She said it was quiet, comfortable, in a good location and offers both Western and Chinese breakfast. She was very pleased with her stay.

good location. bed was hard as a rock

Hotel is a stone's throw from Elephant Hill Park and Chinese restaurants. Rooms were clean and of a decent size. The double bed was really large but a little hard for us. There were some toiletries provided but not bottled water, but not to worry - there was a kettle, plus the shops right next to the hotel sell large bottles of water for RMB3. Overall a pleasant stay for a good price.

Very bad stay. We bad beak fast . Do not stay in this hotel. Location is good . No locker in the room. No paper napkin in the room. Theu do not speak English .

We travelled from Guangzhou to Guilin by train. On the day we got our train tickets, I made a call to the hotel to request for free pick-up at the train station. However, I was told that such service is not available unless we had first paid for our rooms at the front-desk. That was a real lame excuse since we can’t possibly pay at their front-desk unless we were already there. I told the hotel staff that the pick-up service was stated on the hotels.com website, but she refused to budge. We had booked a family room. Compare with the pictures on the site, our room was not very big. And for a family room at S$69/night, it is rather lacking in common amenities. There is no mini bar, safe, complimentary mineral water, and tissue paper – which we usually find in most 3-star hotel rooms. The room-heater was not operating well and we had to call for help twice because it didn’t work after their first round of assistance. The hotel staff that came to help us were not familiar with the operating function though. The heater worked in the end although we had to stay inside the COLD room for 30 minutes before it began to work. The hotel is located in the city centre and so it is quite convenient to move around on your own although we only did that on the final night of our stay. We had engaged a taxi to chauffeur us around on the first day, and we went on a day-tour on the second day.

2 star only, no napkins, towel looks old, water power low, non smoking room but has strong smoking smell, bed rail edge rough, cut my toe..

Its ok for that price,but is very basic but good enough for a few nights,centrally located.

The check in was very simple and convenient. Friendly staff. Room had mold behind the curtains and you can see the slums from the window.

Dirty rooms. Dirty washroom. Dark and dirty hotel. Not near to shopping zhengyang pedestrian street. Avoid! We quickly canceled the rest of the booking with this hotel after first night.

It was really nice hotel. Beds were not rock hard. Extra blankets and pillows were already in the room. I'll stay again :)

The price is very cheap, so you will not have a good service. But the room is good and has wifi.

Location was decent, the staff helped as best they can since there was a language barrier. The hotel constantly reeked of cigarette smoke. The room was rather cold but that par for china in the winter. For the price, the hotel was decent.

good location, cheap

There is a manhole along the road in front of the hotel, but due to it being uneven, it create a sound when vehicle passed by. Therefore, it is noisy the whole night. The location is not to bad but will have to walk a short distance to where the activities are.

Nice location,but a bit old.need maintenance

We booked this hotel because it offered a complementary pick up from the airport and the hotel was in a good location. Prior to leaving the UK I had received confirmation from the hotel that they would meet us at the airport. This did not happen therefore I believe that the hotel advertises this service to gain your custom. I asked if they would drop us of at the airport when we flew back to UK. Hotel staff refused this request & said this was an option only when arriving into Guilin. We stayed for 13 nights the room was not comfortable at all. Our room was very basic with rock hard mattresses. The bathroom and the room floor was not always cleaned. In addition I killed a large cockroach next to my bed left it in a prominent position for the cleaner and surprisingly the cockroach was still there for five days prior to flying back to the UK. There was a huge damp patch across two walls with plaster work falling off. I continually had to ask for toilet paper because the cleaner rarely left us any. I agreed with the receptionist for a late check out for 16.00 hrs advised that this was not a problem. The next day hotel staff was assertive & told us that we had to vacate our room by 12.30. The hotel staff was very unwelcoming especially staying there for 13 nights they did not say hello or acknowledge us as we passed through the reception area. On the odd occasion when the cleaner attended to our room a supply of teabags were stolen. I did not mind but I wished she had left some.