Overall Ratings & Reviews MR Apart

Thx

Good hotel for business travel in Santiago - well positioned and easy to access. The facilities were adequate if not outstanding but compared to a numebr of other hotels in the area this is very well appointed.

Wifi failed often even after calling the technitian multiple times Air Conditioning unit failed and they never fixed it Location is great but facilities /amenities seem to be falling apart

Neruda Apart @ Providencia offers an excellent location for tourism, shopping, business and good restaurants. Their staff is friendly and resourceful. Rooms are clean, spacious and quiet inspite the thick local traffic. This hotel is a few yards from popular shopping hubs and a well run subway system (Metro) which will take you to all corners of the capital. Beware of and stay away from peak/rush hours though. My wife and I enjoyed the amenities of Neruda Apart. It caught my attention that for breakfast hours there were dinner ware rather than common tea spoons. Going back and forth to Pudahuel Intl. Airport will take only 20 + minutes thanks to Santiago’s modern highway system. In a few words, Neruda Hotel provides tourists a great location and service for passengers of any kind.

Ran down, terrible mattress, took 3 days to fix a running nosy toilet, staff very nice people, except forgot to make the requested wake-up call, their english is infinitesimal. On the good side great/copious breakfast, excellent location

Too old , smell awful , bad service , bad amenieties , really bad experience

Don't be misled by the image in their web page. The picture belongs to the main entrance to Hotel Neruda. It has nothing to do with the real entrance to Aparthotel Neruda, which is a hotel in the back of Hotel Neruda. Problems: -Rooms are old and with little maintenance. -Not very cleaned. I doubt they ever sweep (not to mention mop) the floors. Whatever we dropped, there it was after the room had been 'cleaned'. -Windows dirty. I don't think they have never been cleaned. -Towels old and used. Real rags. -No actual air-conditioning. Only one air cooler that worked only as a fan. With temperatures in Santiago that may reach 104 degrees, it was useless. -The hotel has neither a gym nor a swimming pool. Customers can access the gym next door, which has a small pool. However, the gym is even dirtier than the aparthotel, with broken machines and a small swimming pool impossible to be used since they have children courses the entire day. It closes Saturday afternoon and evening and Sunday the whole day. -Our phone did not always worked. The same happened with our door magnetized cars. Finally, our last day, they decided to send someone to fix the lock. -Rooms have assigned staff and depending on who was assigned to your room, you were treated nicely or they were rude with you. -Corridors, walls and floors need painting and repairing. -A mediocre breakfast buffet. Excellent fruit though. I wish I had taken pictures of the dirt in the gym.

Comfortable yet not the best. Slight selection at Breakfast. Front Desk Service is incredible. Very Professional and even had a sweet lady from Michigan named Amanda who went out of her way to make I had the best experience Santiago had to offer an didn't get lost.

I had 2 nights booked at this hotel, but I had to leave after the first night because the internet connection was terrible. I was in Santiago for business, and reliable and fast internet access was a prerequisite when booking the room. It was neither fast nor reliable - anything but.

Apart Hotel Neruda located within walking distance to some sight seeing locations. If you feel comfortable on the subway you can easily get around the city. The room was clean but the hotel is on the older side but nice for the price. The front desk spoke english which is good because we do not speak spanish. 3.5 star

Amamos tudo, café da manhã delicioso, quarto muito limpo e aconchegante. Jantamos no restaurante do hotel alguns dias e estava ótimo. Localização perfeita. Tudo incrível.

Hotel razoável pro preço, ficamos no apart hotel estrutura velhas, elevadores ruins, no apart parece que tem pessoas que moram, ficamos num andar que só tinha moradores e um dia teve uma briga entre os moradores tarde a noite, uma discussão que não conseguimos dormir, avisamos o pessoal do hotel e não deram a mínima, depois de ligamos várias vezes resolveram ir até o apartamento que estava tendo a briga. Não indico e não voltarei me hospedar nesse hotel.

La ubicación el servicio excelentes, se puede caminar por la zona y es muy seguro muy cerca del mall Costanera, el desayuno bueno lo único q no especifican q hay habitación de apartamentos u de hotel y los de apartamentos están ya muy viejos u no deberían fumigar cuando hay huéspedes olía muy feo el líquido

Foi ótima.

Experiência incrível, funcionários atenciosos, excelente localização. Café da manhã delicioso, super recomendo.

O hotel, no geral é muito bom e confortável, além de ser bem localizado. O que merece menção é que nos colocaram em uma unidade do "apart hotel", separada do hotel propriamente dito. Na área do apart era fácil notar que a conservação e a manutenção não eram as mesmas. Meu apartamento, por exemplo, tinha algumas "improvisações", como uma televisão muito pequena e que se misturava com a cortina e um aparelho de ar condicionado portátil, daqueles que possuem tubo ligado na janela e que são extremamente barulhentos.

Amei me hospedar nesse hotel. O atendimento foi maravilhoso e a suíte com cozinha era um pouco antiga, mas muito limpa. Amei e se eu voltar em Santiago, me hospedarei lá novamente.

Perfeito em localização, ambiente tranquilo, otima limpeza, excelentes funcionários, restaurante com bom cardapio. Café da manhã eficiente.

Excelente Hotel, com otimas acomodacoes e atendimento. Café da manha acima da media, e funcionarios muito competentes e atenciosos.

Apartamento confortável e bem equipado, atendimento impecável e bem localizado. Voltarei com certeza.