The location is wonderful. A short walk from the Pile Gate, not far up a side street. Customer service was not great. They wanted to put me in an annex for one of my two nights and didn’t understand that I couldn’t switch rooms the next day because I would be on a tour all day. There was little attempt to understand, and I had to figure out an alternative for them so that I was in the same room for my stay.

Nice staff in a great area. The accommodations were acceptable but it smelled like mold & the rooms seem to not have been updated in a while. Fair for price but I wouldn’t stay more than a night.

The property is in an excellent position, convenient for everything, the guy running it was very, very helpful throughout, if you want luxury this is not the place for you BUT we enjoyed it very much and would recommend this for anyone looking for a good base to get around. Would defo book again based on it the fact it met our needs and we had lovely time exploring and finding our way back easily 😊

Great !!

I was looking for an affordable place to stay for one night. I can't believe that I was able to save money and be in the heart of everything! It is literally a few steps from the main walkway in old town. Checking in is easy as there was someone there to greet us and give us our key. Ensure you have the city fee in cash or you will have to go to an ATM nearby and pay ATM fees. I checked out the next morning and was able to leave my bags while I went to explore more. I loved the old charm in my room, especially the large golden and crystal chandelier!

I booked this place for our last night in Dubrovnik based on location, price, and the promise of breakfast included. Big mistake. When we arrived, the room wasn't even ready because it was being “cleaned”—but once we got in, it was clear that cleanliness is not a priority here. The entire property is in terrible shape. The room reeked of horrific mold and humidity. Everything was covered in dust—nightstands, bed frame, under the bed. The sink had no soap, and this was the only place we stayed at in Croatia that didn’t even provide shower gel. The shower design is bizarre and floods the floor. The hairdryer barely worked. The air conditioning was useless, we had no remote, everything is old and in poor condition, the room was boiling. As for the bed: I requested a queen and got two tiny beds pushed together, both uncomfortable with awful mattresses. The ceiling had holes, the towels were like sandpaper, the sheets had holes, and we ran out of toilet paper. The included “breakfast” was stale bread and cold cuts—nothing fresh or appetizing. It was clear the owners do not care at all about the condition of this place or the experience of their guests. RUN FOR THE HILLS. This property is falling apart and is absolutely not worth it. I would never stay here again.

Terrible experience , mosquitoes in room , ac not working , no lift , only good part is great location..

We loved the location and the people were so kind.

No coger nunca este Hotel!!

The thing I like is close to everything in town but the property is very poor, bad AC, bad smell and a lot noise. I don’t even get shampoo or soap

This property has a great location inside Old Town. Sort your parking in advance if you drive. The nearby old town parking is 100€ per day. Park further out for much less (25€ per day) and uber to the old town. As for the physical property - our room did its basic job and gave us an air-conditioner place to sleep and shower. However there was a large moldy water stain in the ceiling above the shower. The entire lobby and stairwell smelled of mildew. The bathroom mirror appeared to have some kind of old crust in one corner. We reserved on Expedia for 3 people in 1 room but somehow they only had 2 on the reservation. The staff did accommodate by setting up a folding bed. However my friend who slept on it was afraid of falling thru it in the night because the slats holding the mattress on the frame kept falling off.

Very pleasant stay. The staff were friendly and welcoming. The restaurant serves great coffee and the food was reasonably priced.

Even though it was a bit of issue at my check in The person assisting me did an excellent job

The staff were very helpful and kind.

False advertising on the parking, TV not working - did. It even have a plug, shower a disaster,…. Staff was friendly. Manager does not answer phone. Not worth the money.

Lovely family running hotel so glad I was there❣️

Clean and nicely situated Friendly staff Breakfast was very badic

The building stinks to ciguerrete despite is a non smoking place. Breakfast is VERY basic for 10euros, just ham, cheese and bread. The TV in my room was just decoration as it didn’t have any cable connected and no remote control. I gave 2 stars just because the location is good.

The only positive I can say about this hotel is the location. I would not recommend staying at this hotel.

Cute little place with a lot of character. Great service very friendly.