Great Place!

I liked how everyone was so sweet. Some language barriers but that’s to be expected. Beautiful resort and will be back!

C’etait un bon sejour, l’hotel est parfait et le personnel aussi tous souriant et serviable , je reviendrais ^^

Our 5th time here. The staff is great! Amenities are great! Food was okay. The beach this time had a lot of seaweed and the hotel did not make any effort to clean it. That was disappointing as well as the fact that we asked for a room upgrade and it seemed that it was overlooked. Not many night activities this time as well. The hotel had less tourists this time which I don’t if it’s a good or bad thing.

Great safe place with beautiful beach. Meant for families and not for partying

Te cobran parques acuáticos bolos q están dentro del hotel no debería ser así ya q he ido a varios hoteles y está incluido los entretenimientos la comida del buffet regular no varían mucho como otros hoteles desayuno bueno los restaurantes a la carta buenos el español bueno el asiático y el italiano muy bueno la playa regular las piscinas preciosas

Un très beau complexe. Bien entretenu, personnel courtois, tellement gentil et disponible. Tout était parfait, les boissons, les repas.

Everything was excellent! The only thing is everything is too far apart from rooms to beach, restaurants, swimming pools etc lots lots of walking from one place to another

Yo ame todo la verdad es una propiedad bien grande la limpieza 10000 nada de que quejarme lo unico fue los primeros dias la comida que creo a mi parecer que la repitieron y el acceso de los restaurantes a la carte que como es posible que yo fui por una semana y me faltan 5 dias para irme y no era posible reservar para ninguno de los 3 restaurantes en todo lo que quedaba de semana creo que deberia haber un mejor manejo sobre

The food could be better

Make sure your tv works. Food was MID

We experienced the most excellent first class stay! Manager Carlos was amazing in taking very good care of all our needs and smoothly over one issue upon arrival. This resort is so special and I will definitely be returning over and over again!

Food was okay but I feel it could be better ,everyday same thing I would say everything was good except food . I give it a 8

This was our second time here, and we will keep coming back.

Staff area great

Grounds keeping was nice. Tons of amenities if you can beat out the tons of other guests to reserve items for use such as pool chairs, dinner reservations, bars, rental equipment etc. I personally felt a touch discriminated…could be due to our race or being American either way something was a miss with our treatment compared to others I witnessed and heard from. Housekeepers were not thorough. Room water temp was broken on first day, lights in room not working, TV malfunctioned. Travel all the way to Mexico and for broken & or dirty stuff. Pool towels dirty and or had stains of either blood or something seemed like every time I got one. Check in process was very slow like really bad. Buffet food 50/50 either slopped together/improperly cooked (or) really good….guess it depends on who’s working in the kitchen on certain days. A person in my party got sick one day and couldn’t travel on an excursion we booked using the hotel concierge, she got sick from food poisoning (at the hotel) and when we attempted to not pay for her for that day trip the front desk (at checkout) the receptionist said go talk to concierge representative and ask them but that person was not available due to helping another person…had to pay front desk rep at checkout or otherwise miss our airport departure shuttle. If a person gets sick from food poisoning then can’t partake in a paid excursion that’s the hotels fault. I’ve been to 28 other countries and I have to say this was a disappointment for us.

Es un hotel muy grande y bonito solo que deberían cambiar el agua de las albercas yo y dos de mis hijos agarramos una infección del oído muy fuerte y lastimosamente eso me deja un mal sabor de boca de este hotel 😞

The experience was great, but there could be an improvement in their restaurant reservations system. There is no alert or message of the booking, we lost one of our reservations because we were late :(. Other than that everything is awesome.

Great resort, our family loved it,

Everything was more then expected, very clean,calm and peaceful staff was pleasant,the one thing I could say on a negative is they need more signage to direct guests around the property