Hotel Hacienda de Castilla

Explore Hotel Hacienda de Castilla
7.2
Pleasant
From 815 reviews
Cleanliness

7.8

Room Comfort

7.2

Location

5.8

Service and Facilites

7.8

Traveler Reviews Hotel Hacienda de Castilla

Number of reviews per page
20
40
Top reviews
Miriam
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!
Jennis
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water. They also charge a cash room tourism tax .
Richard
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Was openly discriminated against for being disabled
Duc
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

NO A/C, NO ELECTRICITY, NO RUNNING WATER, ABSOLUTELY NOTHING WORKED!
Richard
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great staff, great attention to detail
Victor
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Good service for the price.
charlene bourassa
icon-Leisure
Leisure
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The staff is amazing!
Martin
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Kim Yvette
icon-Leisure
Leisure
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
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Kim
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Priscilla
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
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Subhadip
icon-Family
Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Good for sleeping overnight
Hugo
icon-Leisure
Leisure
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Estelle L
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Great little hotel! Very pet friendly, too!
Jairo
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Carlos
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Enriqueta
icon-Leisure
Leisure
8.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Naleita
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Diana
icon-with Partner
with Partner
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Number of reviews per page
20
40