Very friendly and helpful staff. Shoutout to Branco at the front desk! Great guy, maybe our stay there great.

Excelente Max como recepcionista y todo el staff

My 11-night stay was okay, but more of a 3-star experience than 4-star hotel. Pros: - Excellent breakfast buffet and delicious restaurant food with generous portions. - Superb location: 5-minute walk to Copacabana Beach (Leme), groceries, restaurants, and the Cardeal Arcoverde metro for easy access to tourist spots. - Friendly, helpful, and compassionate staff, especially with issues. - Nice rooftop pool, bar, and restaurant with Rio mountain, city, and some sea views, offering great drinks. Cons: - Early check-in cost a full night's stay, forcing a long wait after an 11-hour flight. - First room (119) had poor Wi-Fi, a concrete view, and noise issues (loud music, tapping), plus a non-functional phone. It took six days and daily requests to change rooms for lack of sleep. - Second room was basic and run-down, with a toilet that never looked clean. Taps make a loud squeaking sound when water pours through. Wi-Fi was better but intermittent and slow for work. - Elevator breakdown caused long waits. - Gym was neglected with most equipment broken; hand spray was always empty. The hotel needs maintenance to live up to its 4-star potential. My experience was disappointing compared to photos and reviews; I'd hoped for a more relaxing start to my travels.

Good service and great breakfast!!! Good for the budget

Excellent and friendly staff Good breakfast with great variety

Room was clean and well kept in order. Very close to beach. Restaurant had very hospitable staff.

This is a three star hotel. Breakfast is mediocre, crowded and not sanitary.

Truly enjoyed my stay. The food was delicious and the staff was so accommodating. Will be back for sure!

Buen servicio

The receptionist Leandro Cruz was the highlight of my experience. He is the absolute best!! When I arrived at the hotel I even thought about leaving because the place is old and the rooms were not great. But the staff there are so nice that made my stay truly enjoyable. I got an upgrade to a room that had a dry sauna and it was amazing. The roof and the gym have a nice view.

The hotel fotos does not reflext the reality of the hotel. For what i have paid it feels overpriced . The bathroom need some renewal. The restaurant was not clean.

Pictures are not accurate to the place, Staff is not accommodating with terrible service, highly recommend any other place not even worth any cheaper price.

I loved the staff, the front desk guys are extremely helpful, the cleaning lady’s are awesome too, there’s tons of food areas around and the beach is super close. I wasn’t a fan of the homeless, beggars and sellers everywhere and if you want to avoid that go to Ipanema or leblon will be the cleanest but triple the price. The only issue I had was the steam room being stinky but everything else was great. The staff and breakfast is half of why I’d stay there again

The staff was super helpful, the front desk administration was also very polite, nice and were able to communicate with me in any language I needed, spanish, portuguese or english. The bellman staff also were really personable and helped me as a first timer in Brazil, walked me to certain locations so I felt safe and could get to know the surrounding area better. Phenomenal experience. Big shoutout to Bruno the bellman.

Excellent service

Hotel was much older and worn down than pics. Bedroom 1107 smelled of sewage the whole week. Walla has mold. Loud noise from water pipes when using sink. Bidet did not work. No kettle or iron available for use. Breakfast food was terrible and same Things. Don’t go after 9 am as it’s super crowded and it’s a feeding frenzy stampede. Breads not tasty, fruit not ripe, slimy eggs, super thick bacon that breaks your teeth. Food so bad even tea bags were awful and needed to use two of them for my cup of tea!! Front desk staff rude and blunt. Other staff nice . Rooftop steam room Never worked the whole week there. Decent view, but very little of beach and water . Power outage one morning for hours during breakfast stampede. Wasn’t fun walkimg 11 flights of stairs . Ask for lower floor.

The breakfast was very good has plenty options but the hotel conditions wasn’t that good for the price is not a good place to rest

The staff was very good in accommodating. I had a smaller room and upgraded for a very Good price for my ten days stay. My room actually had a hot tub and a sauna. I had two double beds. I only used one of the beds.The other one had a broken leg and one of the jets on the Hot tub was not working. The pool area is nice., But they really need to get some more lounge.Chairs ten to twelve more would be good. There are only three right now and they are broken. I use the gym frequently. And they actually put a new treadmill in while I was there. There is other equipment That needs to be replaced because it is broken. They have a nice little lobby bar but it is not used at all. The free breakfast that is included is great and they do a nice job of getting the people in and out and stocking the food and keeping it hot. There are many rooms at this hotel And I'm sure it is a challenge for the maintenance.People to keep up with everything. The house keeping staff to the great job!

Almost excelente!!!

This property is a little deceiving from the photos. It’s a pretty standard high rise hotel, service was fine but the room itself left us wanting. The box spring of the bed was exposed and severely damaged. We were provided a sheet and one thin fleece blanket. When we asked for more bedding we only got an additional fleece blanket, no comforter/duvé. The bathroom door was splitting at the top from wear people have clearly hung their wet towels because there are no hooks in the bathroom to hang anything. And finally, the bathroom faucet leaked our entire stay. It was fine, but for the price in that area, I expected a nicer room/accommodations