Very bad customer service

Il ne mérite plus que 2 étoiles

Hôtel sous la moyenne limite c est une colonie de vacance

My stay in your hotel was great. The service is very great, the staff is excellent, the room service is excellent, especially a cleaning lady named Hajer....the food is varied and very very delicious…All who work in the restaurant are really fexcellent,the animators are amazing, but I spent an horrible night without air conditioning because the maintenance one is on target, that's the only fault, and one night the noise was up until 4 a.m.But in overall it’s good

It was very good, specially the beach bar putput

So i went to stay there for a short stay as i came late in enfiba airport tunisia hammet and as soon as i came to hotel no one came to help us with luggage as we had a little baby with us and the reception took about 45mnts to check in as this place was an all inclusive hotel which was very bad ni room service and no attention to detail and not a care in the world for customer service but at last we checked in at least the room was clean ans tidy and AC working and comfortable bed so thats all i have to say about our stay.

i really enjoyed my stay at the hotel , the staff was very friendly , especially mr tahir the waiter .

The breakfast buffet was great, and the rooms themselves werent bad at all. The staff however, extremely incompetent, very slow to do things and very unwilling to help out. We'd sent an email detailing our arrival time and requesting an early check in, to which theyd agreed 2 months in advance. When we arrived however, they told us they had no rooms available and that we were going to have to wait. Took ages until the manager got involved and then it sorted out. All the hotels facilities close quite early, around 5pm which is shocking since it is a resort, while loud shows will still go on in the premises till later on, the hotel feels like your always being watched and listened to, not a great feeling. Its close to the beach which is good, as well as some decent restaurants. Overall id say this hotel is one of the worst ive ever been to and would definately not reccommend it to anyone.

Outdated property. Could do better.

Ok property , staff are nice, but if you want a quiet night this is not the place for you as the lounges across the road blast loud music until early hours of the morning 5am , its terribly loud and the hotel cannot do anything about it

The area was wonderful.

Food is ok.i dont think it deserves 4 stars hotel.I have been to 4 stars hotel in Hamamet they were better .it is not bad but it doesn’t deserve that price per night

I booked for 24 nights and left after 2. I could not get a refund so had to pay for another hotel. The room was bad, no shower guard so water went every where, the toilet backed up, staff were clueless as upon arrival they tried to say I had not payed so I ended up waiting in my car and trying to resolve the problem for over 2 hours. The food was terrible. The restaurant was very dirty.The housekeeper cleaned the floor with dirty towels ,no clean water and mop.No security from non hotel guests, therefore no privacy. But I would like to thank Expedia for helping me find another place. I would not recommend this place for someone who wants to relax and enjoy their vacation.

We had dinner included and it was one of the best buffets I've had in Tunisia, and I've had many! We had a 5th floor room overlooking the pool, very quiet. Just outside the hotel is shops and restaurants to walk along and visit. There is a game room with 2 pool tables, an air hockey table and foosball. While it's not right on the beach, its no more than a few minutes walk away! Very busy hotel with a varied crowd: families, couples, older, young... Will def go back! Enjoyed our stay!

Very friendly staff and great food also very many kid activities

It was a fantastic place despite the fact that the building & fittings are dated. The children loved it because of the many pools & the daily & nightly entertainment. The food was abundant and varied on the all inclusive board and the staff were all great and very helpful. We have made so many friends of them and I'm sure the children and even the wife would want to go back there again. If you're looking for fun and not for luxury,it's a good place to book as it's so close to its own beach (across the road in fact) and a multitude of cafes', restaurants and shops. It's also so close to Hammamet Yasmine, Hammamet town (walking distance) and a few miles (4-6) to the Maurish town of Nabeul with its Souk & Kasbah where you can buy ceramic & leather souvenirs & organic fruit, cheese, all sorts of nuts and extra virgin olive oil!!!

The worst hotel I have ever been to in my life

fake photos, old room, beds and furniture. booked for a superior room, all i got is an old 2 star room, hardly worth of what i paid for. food was in a lot of varieties and diverse but tasteless.

A big thank you to Mabrouka, Mehdi, Raouf, Anis, chefs and waiters who made our stay worthwhile. May you all be prosperous. Very disappointed with manager, animation crew who never bothered to talk to us because we didn't fit the "tourist look" as we are not white and I was fully covered in my hijab. My 6 yr old boy was even shunned shame on you!!! Mabrouka the lovely cleaning lady who worked tirelessly from mroning to evening made sure our room was always superb and we even noticed the difference when she was off as whoever took over didn't even bother TO MAKE THE BED. Don't get fooled with reviews if one is used to 4/ 5*. Always ask for rooms on the 4th or 5th floor. I ended up with a terrible back ache on the first night as was placed on the 3rd floor terrible and haggard room. Unfortunately checked out early for a better hotel, but our heart and love goes all out to the hardworking cleaning lady- Mabrouka, Raouf and Mehdi the face of the hotel, Anis who bothered to talk to us and organised trips and the chefs and waiters. Guissip the manager and animation crew you were a flop and paying customers don't deserve to be discriminated. You are there to serve all and not to pick and choose according to colour or creed.

I ;like this hotel, lots provided if you are happy to stay within the resort. I .liked that it was only a few dinar to both Nabeul and Hammamet, Nabeul was .lovely and vibrant, stop at any orange juice seller and you will get an amazing drink for a dinar. Makes oranges in this country look like pale cousins. For around 7 dinar you can get a return train to Tunis, there are street and streets of people selling good, unlike the tourist souks these are amazing to walk through (try and be respectful and cover your legs) these are markets the locals use so prices are not inflated. Love Tunisia and would return