Carlo and the entire staff were so friendly and helpful.

The attentiveness of the staff was outstanding

A fabulous charming boutique hotel in a great location! It was spotless, safe, inviting, and the staff on hand treated us like old friends. We received warmth, recommendations, and kindness! The daily breakfast was made to order and rivals any one of the best restaurants in town. We loved it !

Our stay at Ébano was wonderful. The hotel is centrally located, spotlessly clean, and full of charm. Most importantly, Charley, Don Carlos, and the rest of the staff were truly exceptional. They went out of their way to make us feel welcome, offer thoughtful recommendations, and ensure we were well taken care of throughout our stay. When my friend became ill, their genuine concern was especially touching—they even brought her tea and breakfast to the room. Their kindness made our first trip to Oaxaca truly memorable. I highly recommend staying here and will absolutely choose Ébano again on my next visit to Oaxaca.

The hotel was very comfortable and a short walk from the center of downtown. The staff were the most friendly and helpful with a shout out to Charley, Carlos, Jose and Firez. Breakfast was amazing with good variety.

Ébano by PB is an awesome hotel. The architecture is beautiful with an inner courtyard. Excellent service from the staff, friendly and very helpful. The breakfast was very tasty; many options from which to choose. My faves were the teas, green juice, oatmeal with berries and scrambled eggs with chorizo ... all served at your table in that lovely courtyard. Our room was spacious, beautiful and the bathroom had a jetted tub and an excellent shower! Nice amenities, very clean and we felt very safe in the hotel and in Oaxaca. It's such a lovely city to visit. We highly recommend this hotel!!!

The hotel was lovely and the staff could not have been more helpful and gracious. I highly recommend.

Staff was very friendly and helpful. The property had minor condition issues, but nothing major. The location is great, in the heart of everything.

Great location, very close to the center. Staff goes above and beyond to make sure you have an excellent experience.

Our room was clean, the AC worked great. All the staff was courteous and very attentive to our needs. We stayed out late and didn't wake up for breakfast on time. However, our stay was very pleasant and we would come back to this hotel.

The location is excellent, near the cathedral and where a lot of activity is. The room is very nice. The hotel is very quiet. The staff has been very helpful in finding activities and making reservations

Fantastic historic place oozing with charm. Staff is wonderful, always courteous and willing to help. So great to get back from a long walk around town to a glass of fresh juice (agua). This is my second time in 2 years and I know that I will be back yet again

The staff and location of the hotel were its best features; otherwise, the hotel has not been updated in a long time. The rooms are old and outdated.

Best service ever. All the hotel personnel was professional and excellent hostess.

Great location!

Great place very comfortable room and the location is perfect right by Santo Domingo and only minutes away from Zocola.

Stay in this hotel was amazing experience. Warm people, very helpful and friendly. Is so hard found place like this. High quality, really recommend this hotel

I cannot recall ever having received such kind, attentive service from hotel staff. Right from arrival through to our departure five days later, all the staff were incredibly friendly and helpful at all times/hours with everything from sightseeing and transportation advice to offering a complimentary umbrella during a rain storm. This exceptional level of service helped make our stay special. Entrance to the hotel was always immediate and a good level of security was evident at all times. The location is excellent (right near the Santa Domingo church) with the zocalo within a five minute walk. There is significant street/bar noise. With windows/blinds closed, the noise is not too intrusive, but on Friday/Saturday night, the pumping bass from a nearby rooftop intrudes until quite late (our room was adjacent to the main entrance on the street). The room was kept spotlessly clean throughout our stay with a comfy bed, great A/C, but the bathrooms are getting a little in need of a reno. The rooftop patio is lovely with great views of the surrounding city. The simple included continental breakfast was basic (bread, pastry, fruits, fruit juice, coffee/tea) but tasty and nicely presented. We thoroughly enjoyed our stay at this hotel and would recommend it.

the attentiveness and attention to detail is amazing. Carlos was great. Always giving us tips and recommendations of where to eat and where to visit. staying at this location makes me want to go back to Oaxaca many more times.

The building itself is lovely & incredibly well located. And, Carlos the concierge couldn’t have been more amenable. But the rooms were not great & I would not book again.