7.8
Pleasant
From 178 reviews
Cleanliness

8.2

Room Comfort

7.4

Location

9.6

Service and Facilites

7.6

Traveler Reviews Masséna Hôtel

Number of reviews per page
20
40
Top reviews
Yesi Style
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Clean, great location and walking distance from lots of great spots
Charles
icon-Business Family
Business Family
10.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

Excellent staff and wonderful breakfast
Abigail
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

Safe never worked
LUDOVIC
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 171 week(s) ago

Hotels.com verified review

Very quiet and ideally located to discover the heart of Paris
Kimberly
6.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

The location was fantastic
George
icon-Leisure
Leisure
10.0
/10
Reviewed 296 week(s) ago

Expedia Group verified review

Great location with good metro links on the doorstep. Nice staff and a lovely hotel
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 324 week(s) ago

Expedia Group verified review

Nice staff and hospitality, strategic location, and clean room
Ingrid
4.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

Great location awful air conditioning
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Location and price Good people Good weather Clean streets French
Laura
6.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

We are from US and needed to spend nite in Paris due to missing bus to port. The desk attendant was very rude, stated “no breakfast for you”! Really, how much does a yogurt and muffin cost a hotel establishment? Especially when the rate is almost $200 a night for a bed, shower, internet and tv,no other amenities, I know it’s Paris but he should work in the back, not with customers!
Read More
Verified traveler
8.0
/10
Reviewed 368 week(s) ago

Expedia Group verified review

Good location. Friendly staff and i was able to check in early. Room has great pillows which was a nice suprise. The only negative was having to leave room key at desk, wish hotel had key cards.
richard
8.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

Business trip well located but it’s old and can use a manicure. Elevators was not working for 2 days 3 stars in my book. Descent hotel would stay for pleasure with the family
Verified traveler
4.0
/10
Reviewed 372 week(s) ago

Hotels.com verified review

Poor accommodation. Initially given first floor in a room obviously not renovated, bit run down with windows able to be open to ground that anyone could easily get into but kept curtains close since views weree walls of small space facing each other. Woke up early to heavy drilling pounding the walls. Just awful and got up to request a different floor away from the drilling since we were staying for several days. This new room was much better in terms of visual comfort unlike first broom that appeared tired and run down. The hotel is near shopping Mecca but one pet peeves is debating how long one want to stay out as after certain late in the evening they do lock the front entrance which requires ringing a bell to get the front desk to come down to open for you to come in. There is no 24h person at front desk as lobby turns off the light late in the night. Therefore it makes wanting to stay out late in City of lights difficult as they want cone back from dark lobby ringing front door to get front desk to allow you in... feels like in camp than botique hotel. With this confusion and requiring giving your key before step out, I do wonder how they remember all people coming and going when hand back the room key to you. Hotel is average but some of the discomfortable hassles makes it undesirable.
Read More
Verified traveler
6.0
/10
Reviewed 382 week(s) ago

Expedia Group verified review

When I arrived at 11pm to check in with a big luggage, staff didn't offer to help carrying luggage for a short stairs. There was no shampoo and soap refill for the second day. Most importantly, there are only two available electric outlets. One in bathroom and on next to front door. Not convenient at all.
Fog
6.0
/10
Reviewed 383 week(s) ago

Expedia Group verified review

You pay for location. The hotel room itself is just your bed surrounded by a wooden box of walls. Poor sound isolation - could hear the tv from the neighbours. Great location - just by the subway. Walking distance to key points of interest.
James
8.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

Decent hotel locate near The Opera House, The Olympia Theater, shopping, dining, and The Metro. Room was small...very small. In fact a Metro Station is only a few 'doors' down on the same side of the street...which makes any thing in Paris reachable, quickly and safely. Lots of dining close by. Water was always hot, bed was comfy, and the place couldn't have been much cleaner!! I was in Paris to catch several Joan Baez concerts at The Olympia, which was only a couple blocks away, which was perfect for me. I ended up being out late at night, and felt safe and comfortable in the area. The wi-fi never worked for me (it did for other guests). I ended up heading to Starbucks about two blocks away to get emails, etc.
Read More
paul
2.0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

Was no plug to charge phone near bed. Was tiny twin room couldn’t move bed apart asked for asistance or change of room to no prevail. Would be happy to pay 50 per night not 221
darren
8.0
/10
Reviewed 405 week(s) ago

Expedia Group verified review

Cons: Small room, tired decor Pros: friendly staff, great location
Verified traveler
8.0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

The concierge was great very helpful and friendly, the room was clean, warm and comfortable, but was in need of some repair i.e. broken door catch. The location was excellent, great for shopping, eating out and sight seeing.
tourist
6.0
/10
Reviewed 422 week(s) ago

Expedia Group verified review

At arrival, you have to carry all your luggage up about 10 steps stairs to reach the elevator. So ot is not suitable if you have many luggage or old people. The room was too narrow, hardly passing to the other side of the bed. Otherwise acceptable for the perfect location with a good street view too.
Number of reviews per page
20
40