The room was very neglected and obviously hadn't been properly cleaned ie dirty window ledges, dust everywhere, bare repairs in the bathroom, remote control needed new batteries, frayed carpet into bathroom - the rooms were nothing like advertised on website and are certainly not worth the £492 we paid for the five nights we were there - only worth at least half of that. I am emailing expedia separately with complaint. We learnt there were only 4 members of staff looking after the hotel and was due to be sold sometime in January. The bar/restaurant did not appear to be open and customers few and far between.

The place was terrible run down and not loved nothing worked in the room there was toilet roll stick in the peep hole in the door the room was shabby no food was being served when it was advertised as being served. Don’t bother staying here

Cheap and decent accommodation

As soon as we drove into the property it looked run down/closed. We saw the lady in the very warm reception who checked our names and gave us a key to one of the outside buildings. While we were walking to there we said to each other what have we done. Entering the room it just smelt old and musty. Layers of dust, cobwebs, dead spiders, bottle tops in the wardrobe and cold. The radiator in the bedroom had the control missing. The bathroom had one but still didnt work. The vanity unit/kettle area was clean and so was the kettle. The bed top sheets were clean. This place needs abit of money spending on it and a decent cleaner and it could be nice. Such a shame. Photos in the advert very misleading.

Floor hadn't been hoovered, bits everywhere, skirting needed dusting, full of cobwebs in corners

Miss advertised, i was meant to stay in an executive room, it was dirty, smelly and very dated.

This property was not as expected. Their own website was outdated with pictures from years ago. The property itself was run down and overall cleanliness was poor. The room itself was adequate but cleanliness was a factor, dirty mirrors, sink not properly cleaned dust on cupboards and ledges. It seems that the owners are not investing and letting ot run down.

First room I was offered was stifling and dirty , second room slightly better but again dirty and security lock on window broken as it was ground floor this is unsafe. Man on reception had appalling body odour

Had everything I needed for a two night solo stay. Due to hot weather they'd made sure there was a fan in the room as well. Good size car park, a little run down but nothing a lick of paint or replacing a missing bathroom tile won't fit. Had USB plugs in the room as well so that was an added bonus

I was In the old part and it needs updating badly. Excited when I saw a spa bath in my room but bath was worn around the plug area and not appealing so wasted. Toilet was stained with brown as old. Taps on sink worn and spun round a lot before water came out.

A good value hotel but in need of further upgrade. The stair carpet was frayed and the paint work was very shoddy. Having said that the room was clean and the bed was very comfortably. The breakfast was excellent.

Good size room, clean bed linen and towels but the room is looking worn. Stained bath and broken tap. Tv remote didn’t work. Got the feeling it’s all about the restaurant and not the accommodation.

Friendly and efficient welcome at reception. Shown to the room (room 11) which was in one of the external buildings. Clean, tidy with a comfortable bed. Good space and we both had good nights sleep despite the best efforts of Storm Bert. Really enjoyed the stay.

We booked a bigger room and the photos looked good. We arrived at 15:30 and were shown to the room, it was a large room with a 4 poster bed and looked a good size, but the room had towels scattered over the floor and had not been made ready, we were shown to another room which was very shabby and the radiator did not work, and the room had a small oil filled heater, the shower head, and ceiling light looked like they had not been cleaned or maintained for many months, we said we wern't happy by this stage, so we were shown to the refurbished rooms, but the double room was very small, it was warm and better maintained, but there was a chair but no room for a small table to fit my laptop on to catch up on some work, so i had to balance it on the ironing board in the tiny room, we have now cancelled the December stay, as i asked about a refund for the larger room we paid for but the excuse was you were upgraded to a better room! All the outside of the property looked unloved and shabby, we would not stay here ever again.

Thank you very much. I liked everything very much. Next time I will definitely take this hotel.

Good environment

It's a sad run down hotel, I believe they are trying to renovate. The staff are lovely though. Our room was fine for us. But we had to use plug in heaters to warm the room as radiators weren't working. The bed was comfortable and slept ok. Wasn't sure if they did breakfast or meals. Nothing was mentioned and we didn't ask.

Hotel was nice but tired. Room was huge plenty of room for us. Very clean and tea/coffee and biscuits appreciated (more milk needed)

Lovely setting Lack of reception staff Light fittings in Glass room full of cobwebs

My first choice ever