The room was in very good condition and the staff, especially the cleaning staff are very courteous. The reason why I only give them 3 starts is because their gym is a left down. The 2 stationary bikes are damaged and I reported that back in August the last time I was there. Weights sets are missing and incomplete. One treadmill is broken and the other one is on its way.
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Jose Eduardo
Friends and Family Family
8.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Breakfast was good for the most part, however, it was not quickly replenished when there was a large number of guests coming out for breakfast. Otherwise, the location was good for our purposes, rooms are relatively small but in great conditions and everything was pretty clean. I would definitely come back here!
THALIA
Business
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great area, clean room & great staff
Raymundo Aldebaran Mata
Leisure with Partner
6.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Estar bien incluir el desayuno tipo buffet ; más variado.
Eleodoro
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
No complaints
Ivan
Business Family
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Good location. Breakfast Included. Pool was okay. Room was clean.
Arturo
Business and Leisure Family
4.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
El desayuno es lo mismo todos los dias que es bueno si reservas solo por una noche tienen una maquina de cafe italiana que solo sirve espresso y cafe grande y agua caliente asi que si eres un executivo y te gusta el cafe gourmet tienes que salir de prisa a buscarlo y olvidarte del desayuno .La alberca se disfruta para pasar dias agradables Los empleados de reception exelente trabajo Las habitaciones muy limpias no te recomiendo una habitacion en los pisos 6 y7 por que en la noche el ducto de ventilacion en el ban̈o hace un ruido que tal vez no lo soportes.para ser un hotel express es bueno pero para ser de express by marriot deberia ser mucho mejor.
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janett
Leisure Family
10.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
Great location. Good breakfast and nice staff
Mary
Leisure with Friends
6.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Staff was wonderful and friendly. We were satisfied with the room. Outdoor pool was nice for relaxing and cooling down after hot day at the Progeso Beach. It’s just that breakfast buffet was not that great, they tasted blah. It’s good location for 30 mins ride on bus to the beach and 15 mins into Centro
Jairo
Leisure with Partner
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Friendly staff and very helpful. Very clean
Hector
Leisure Family
8.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
Nothing
Verified traveler
Friends and Family Family
4.0
/10
Reviewed 94 week(s) ago
Hotels.com verified review
The hotel was pretty bare bones, which was fine because it’s what we expected. The problems was the vending machine took only coins and they couldn’t provide change. The elevator smelled like vomit and the AC in the room was angled in a way to blow on your face while you are sleeping. We ended up leaving a day early even though we prepaid…
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Xochitl
Business and Leisure with Children
4.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
Staff was extremely rude. They were not helpful at all. They blocked our room for AC and did not care to inform us. And then had us waiting for a new room. Not staying there again.
Juan
Leisure with Children
6.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
The hoyel generally needs maintenance, there is a lack of lighting, the bathrooms are in poor condition, very noisy outdoor areas, a crib was requested and they didn't have one, there were no towels in the room, etc., etc.
Jessica
Leisure Family
8.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
Loved that this place had great parking, offers breakfast and has good location. The only thing is there tv is outdated and they had an issue with the toilets and the ac would leak.
BERNHARD T
Leisure Family
8.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
It is a nice location
The tree at back of parking lot that scratched the Explorers top
Bernardo
Business and Leisure
8.0
/10
Reviewed 102 week(s) ago
Expedia Group verified review
very quiet place and safe
Xochitl
Business and Leisure Family
2.0
/10
Reviewed 104 week(s) ago
Expedia Group verified review
Terrible service. Reception was very unfriendly. Stephanie in particular was rude and out of touch with the guests. She decided to change our room without notice at 11 at night. She lied to the guests about the change and then was rude to her colleagues for questioning her reasons. She made me miss my flight and said the did not care. Save yourself! Do not stay here!