I don't mind staying in budget hotels, but I do expect them to be clean, accurately described and reasonably well maintained.
I want to acknowledge the member of staff on duty, who was polite and genuinely tried to help. After I raised my concerns, he moved me to another room, although he first had to replace the door lock before it could be used.
Unfortunately, the second room was only marginally better. It still had missing plugs in both the shower and sink, visible grime in the shower that should have been picked up during cleaning, and walls covered in marks and stains. Overall, it felt tired, poorly maintained and in need of redecoration.
The original room was considerably worse. The towels had simply been thrown into the wardrobe rather than presented ready for use, the room door was heavily damaged, the bathroom was in poor condition with very low shower pressure, and I found opened toiletries left in the shower together with a wristband from a previous guest, which left me questioning whether the room had been properly cleaned before my arrival.
The staff member I dealt with deserves credit for trying to resolve the situation, but the overall condition, cleanliness and maintenance of the hotel fell well below what I expected. I don't believe the listing accurately reflects the standard of accommodation being offered.