Our room, on the first floor, was excellent with lovely views. The food was of a high quality and the service was very good except on one of our three evenings when we were forgotten about and it took at least three complaints to get our meal started. On this occasion we were in the restaurant for about two hours and it took 45 minutes before we got our starter. This was a shame because otherwise everything was perfect.

Excellent hotel and staff

The overall cleanliness of the hotel & the service was wonderful with the exception of a grumpy woman behind the bar her service was awful, she didn’t even come to take my order for lunch I waited 40minutes I even had to go & ask & order it myself up at the bar, it wasn’t even busy. She wasn’t very helpful it was as though she didn’t like the job! Her approach to customers wasn’t great really to be honest. But I certainly give 5 stars to all the other staff in the restaurant & especially the lady at reception. Thank you to those staff that made up for the grumpy one with glasses.

Room was excellent and staff were great

Great food at both breakfast and evening meal, friendly staff, great views & recently decorated. However staff on the phone weren’t very helpful when I accidentally booked the wrong rate, and it took quite a while to amend despite ringing up immediately. We were also staying in room 2, which was lovely but a lot smaller than the photos and was a bit small for 2 adults. Coffee’s were also charged extra at breakfast which wasn’t made clear.

Very clean modern spacious room. Friendly helpful staff and lovely food. Hotel is in a great location for local walks. Will return

Fabulous staff Room very clean Lovely restaurant a lovely view

Gorgeous setting and so quiet!

Staff friendly and very professional. very clean, the grounds of the hotel was stunning.

The room was lovely, and the hotel’s setting is beautiful. Breakfast in the morning was excellent and a real highlight of our stay. However, our arrival experience was a little underwhelming. When we asked at reception about local walks, the lady on duty explained she wasn’t local and didn’t know of any nearby routes. (It’s surprising for a hotel in the Lake District not to be able to offer such advice.) Fortunately, a helpful member of the bar team stepped in and gave us some great suggestions, allowing us to plan our day. Later, after being delayed in Keswick due to a lack of available taxis, we returned to the hotel at 8.30 pm. Unfortunately, we were told that no food could be served at this time—not even a dessert—which was disappointing after a long day. Overall, the hotel itself is charming and well-presented, but it feels noticeably understaffed, and that really impacts the overall guest experience.

Lovely stay and hopefully they will continue to do so. Lovely setting.

The property is very nice, quiet surroundings and the perfect view you will expect from a hotel this price. The food is above expectation with a totally different menu 2 nights of stay. A final point that the staff are amazing particularly April and Poppy, fantastic waitresses who care for their guests dinner, stay and well being.

Beautiful scenic location. Hotel condition and all furnishing as new. Room extremely comfortable. Staff impeccable, not to be faulted. Food superb. Bar prices high. Lounge a bit bright…. Need table lamps rather than ceiling lights to give better ambience. Overall excellent.

Excellent, personable and local staff who created a great atmosphere at the hotel. Thoroughly enjoyable stay.

Lovely stay. Nice spacious room. Very comfy beds. Delicious food. Friendly staff. Tastefully decorated.

Stop over on way to Scotland. We’ve stayed before. We like the hotel and the refurb looks good.

Fabulous refurbished hotel, very modern but in a traditional way given its location. We had a garden suite (Millican Dalton) which was an absolute delight, very spacious and quiet, views over fields & hills. The only fault, although minor was there is no fridge in the room and there is a patio area with table & chairs with view to the hills but it hadn’t been cleaned for sometime, lots of moss & quite slippy. We had dinner in the restaurant both nights & the food quality was very good & presented beautifully. Great breakfast menu. All the staff were very attentive, friendly and went out of their way to make the stay enjoyable. The plus point for us is that they only have a couple of rooms for dogs & dogs are not allowed in the bar or restaurant. Don’t get me wrong, I like dogs, but I don’t want to stay in a room where they have been & I certainly don’t want to eat in a restaurant with them when most guests are dressed for dinner & unfortunately have seen dogs jump up at staff when they are trying to serve food.

A wonderful stay at a very special hotel. The room was perfect, the food was lovely and all of the staff couldn't have been more helpful. And, let's not forget the magnificent surroundings. Thank you

The Borrowdale Gates is a total gem. It exceeded our expectations. The staff are professional and accommodating. The breakfasts were great and we dined in all 4 nights - a first for us - largely because the cuisine and attention to detail was superb. AND the view from the dining room was breathtaking.

We had a great break at Borrowdale Gates. the place is o peaceful and the views are immense!! Even had a red squirrel pop up onto the window ledge while we had our breakfast yesterday. We will return again soon.