Rooms were tired, for a ‘spa hotel’ it lacked the basics. Staff largely v inexperienced to the point of rudeness. Despite staying 2 nights and having spent my Saturday at hospital with my v sick father, they refused to let me have dinner as I’d not booked Will not go back!

Great staff

Reception staff were great but the room and bathroom was very small and very poorly layed out. The pool was much colder than the last time we stayed also very noisy with half the pool cordoned off for children's swimming lessons with a very loud instructor! Also cold streams of water pumping into the jacuzzi area. So not the most relaxing time. Quite a few areas need updating. Went to run the bath in the morning and noticed bits and a dirty mark in the bath. Hard bed and thin pillows. A real shame because we are from north Wales and loved the place prior to this visit.

Location

Hotel was nice and clean, lovely staff. Hotel needs some updating tho. Spa was ok but pool could be a bit warmer

Clean room though it was boiling hot, very spacious. Good buffet breakfast options. Really lovely kind staff who go above and beyond every time.

Our stay was ok however the great staff didn’t make up for the tired feeling of our room. The cleanliness was just about acceptable, so long as we didn’t look behind anything when there were scraps of litter and cobwebs. I really didn’t like that the housekeeping team were using towels from the bedrooms to clean with all around the hotel and leaving pillowcases on dirty surfaces before putting them on beds. Thankfully I only saw this the morning after.

We had a great stay room really clean and cosy swimming pool fantastic breakfast really nice, my husband and I our autistic son made to feel welcome we will definitely stay again many thanks Jan 😊

The pool area is very ckean

Rooms need a makeover and we could hardly see the television which was tiny. Annoyed we had to pay for parking which was only payable if booked thru Hotel.com.

Nice room, fantastic swimming pool and well positioned near the Castle. Directly across from 2 supermarkets aswell. Breakfast was nice. Nice and relaxing stay

We really enjoyed our stay here. The staff were all excellent and it felt welcoming from the moment we walked in. The decor in the lobby area was lovely. We used the spa every day and it was very good. It was nice it was open late and very easy to access. We were short of towels in our room but this was sorted very quickly. The hotel is excellently located, just a short walk to the castle. The only real downside was not being able to leave our car in the hotel car park for just an extra 30 mins after checkout. This is despite the fact that there were not very many guests (so few that they took individual orders for breakfast instead of the usual buffet). I've never known a hotel not allow this. This was a minor issue and we would absolutely stay here again.

Breakfast was varied, could have done with another toaster. Staff were efficient and friendly. Bar, good staff, menu could have had more choices.

Nice sized room , comfy bed

A lovely entry and overall decor of the hotel, apart from in the bedrooms where the decor is dated. This is fine as it is very clean and staff are wonderful. However, mattress was uncomfortable. Not terribly, but I prefer the Premier Inn mattresses.

The car park looks very shabby and could do with a tidy up. The entrance lobby is beautiful with lots of lovely features. We stayed in room 119. Very dated. Illuminous yellow walls and a very ill fitting red patterned carpet, all carpet grippers are visible under the radiator. We found a vape in the room when we entered, next to the bed which made us feel the room hadn't been cleaned properly. The socket on wall by radiator is loose. Awful old shower in the bathroom, access via a few stairs. The room was just very small, the door opens and is basically touching the bed! The only positive was the bed. Very comfortable with the best pillows iv ever had at a hotel.

Great family room. Well equipped gym, great pool. Full english breakfast was superb.

Staff were lovely and the room was clean. Breakfast was great - wish we could have stayed longer.

Firstly, the staff were amazing. They were so polite and lovely... It's the hotel that lets it down. By that, I mean the way they do things, breakfast is limited and not worth paying for. They're stuck in the 70's with a small fry up section, some yoghurt with no fruit to pair with it, the toast is toast, no complaints there, but a rather poor selection overall for the price. The coffee was okay, probably the best part about it. The 'Spa' needs to be dropped from their name, the saunas are lovely, hard to get wrong. But the pool was very cold, not heated at all and more of a family swim session. The pool advertises as heated with a whirlpool, this was far too cold to enjoy. The room was okay, the window had mould and you couldn't open it. The shower and bath suitable for a stay however, the bathroom had mould in places. The 'double' bed was two singles pushed together, meaning the middle had a very hard line running down it from each mattress end. Not comfortable at all. The mattresses are quite done, they need updating. The sheets were so slippy, I constantly slipped down into the bed and off my pillow. This exacerbated my current back problem and so we cut our stay short and went home early. The hotel was more expensive than those around, thought I was doing the right thing by booking it. Wouldn't stay again unfortunately.

Reception staff very helpful