We were given an accessible room, no AC but the reception kindly provided us with fans and ice. The duvets were very thick for the time of the year. The pool closing time is way too early, maybe consider pushing it to 8pm.

Aging premises and rooms small and no air conditioning

The premises itself is okay. The pool is very nice. Hotel is terribly let down by the quality of the staff. They need to be sent on a 6 month customer service training course. The only decent staff member was the chap at the swimming pool.

OK

Lovely staff, ideal location, close to eateries. Room well kept bur maybe towels etc need an update, but overall lovely. Parking only free if booked direct, but £10 reasonable and plenty spaces. Will defo stay again. Lots of lovely quirky spaces to chill.

A good base for Snowdonia trips. Nice facilities, great staff.

Very nice hotel that I will return to on my next visit to Caernarfon. Lots of on site parking, and very friendly and helpful staff on reception. I arrived at the same time as a coach party, but the reception staff made sure I didn't have to wait. The room was very clean with lots of space and a good sized clean bathroom. It took a while to work out the light switches to turn on the bathroom light without all the other lights, but not a huge problem. Excellent hotel that I would recommend to friends and family.

Expensive for what it was Like Stepping back in time Fan had years of dust which was lovely to inhale

Hotel looking very tired. 3 black bin bags and a broken cup remained in the corridor for 2 days and was still there when I left. Booked a double room but was given one with 3 beds, window didn’t open. Nowhere to put any wash bags etc in the bathroom. Bed was comfy and food was ok. Be aware if you book to stay via a third party app like Expedia, the hotel will charge you £10 per night to park in the car park

The Leisure facilities were pretty good. The staircase is very impressive and the general hotel is lovely. I feel that the standard rooms are fairly tired especially for the high price we paid. Overall, a good stay but a little expensive for what it was.

Location was great and the room was enormous. Very generous draws and furniture and they went for a mid-century look but it felt like it came from an op shop. The shower was over the bath and would be difficult for an older person. Little by way of shelving in the bathroom. Walls were marked and in some places the carpet worn. While there is a lift there are stairs up and down on each level to get to your room. The curtains were well short of blackout. Overall at 3 star hotel at a 4 star price. Would not go back.

Hotel reception is good. Hotel room is not good because smells and very poor maintenance windows curtains and water taps not working properly.

Hotel charges £10 extra to park which wasn’t evident in any communications prior to arrival. On arrival reception insisted we only had the family room booked for 2 people. After insisting I had booked it for 4 people they discovered that it was an error on their systems. Room decor was very dated and worn, toilet cistern leaked, room was incredibly hot, could hear every move of the room/people above - creaking floors, bed and even flushing toilet. On top of that noise from some generator outside our room. Ordered 4 meals for dinner and after 45 minutes only 3 arrived, again an issue with systems, 4th meal arrived after we finished eating with a free drink as an apology. Hotel pool was a plus. We were required to provide a time to attend breakfast the night before although it was buffet style and the restaurant was barely 10% full - I don’t really what to be held to a schedule on holiday. Despite there being a pool I definitely wouldn’t stay there again. A good quiet night sleep is worth a lot more than a swim!

Large and comfortable room in the heart of the city - close to castle, grocery and restaurants. Beds and shower were very good and room had a large sitting area.

Staff at breakfast time could be more pleasant and helpful. On first morning of breakfast the only fruit on offer were apples but the next two mornings they had melon and Greek yogurt. On our last day the pool was out of action which was disappointing, thankfully it was fine on our other two days. The hotel is very central.

Public areas very clean and tidy. Rooms showing age but comfortable.

Very good stay , room nice and swimming pool good. Only thing paying for car park on hotel grounds.

Great location with parking. Lovely staff and reception area, bar and restaurant. Rooms could do with updating but otherwise great location and value

Pool out of use, several menu items unavailable and disappointing breakfast. Room was nice and staff were friendly, sadly disappointing.

The hotel was clean, the room was modern and comfortable. Breakfast was lovely. However, we were unable to use the pool because the pump had broken that day. Given that the pool was the reason why we chose that hotel this was disappointing. That said, when I raised the issue with management, they were polite and offered a reasonable partial refund, so very positive. My main area of complaint however, is that check in was not until 4pm and check out was at 11am. Why should it take 5 hours to clean a room? This wasn't mentioned prior to booking, neither was an additional charge for use of the car park. Cost for 3 rooms for one night was in excess of £500. I would have expected the car parking to be free.