Overall Ratings & Reviews Ohtels Belvedere

We booked this hotel through hotels.com as it stated check-in was from 12 noon. We arrived with our baby needing changing, feeding and to sleep, only to be told check-in is 2 o clock. They didn’t seem to care that they were incorrectly advertising check-in time as 12 - it still says 12 on hotels.com. They didn’t try to accommodate us either, just got told we could leave our luggage. Pretty poor customer service. When we finally got the room, it wasn’t bad. Small, but 2 large beds which was nice. It was fairly modern, but not the cleanest. When walking barefoot you could feel the dirt on the floor on your feet. There was a yellow blob of what looked like kids play slime on the wall for the duration of our stay - 1 week. A bit grim. There was a dead hornet on our bathroom floor until the day before we left. I know I could easily have moved it, but it served as a good indicator as to how poor the cleaning was. The food, choice and service in the restaurant was pretty decent. We always managed to find something we liked. They have food being prepared freshly in front of you, which is nice. The pool, both adult and kids weren’t bad, but busy and not the cleanest. There was a plastic Ohtels beaker floating in the middle of the slide in the kids pool all week, and the sides of the adult pool weren’t very clean. The doors to the pool area are locked until 10 then there’s a mad rush for beds. Crazy. For the money, this hotel isn’t bad at all, but I probably wouldn’t stay here again.

We have just returned from our stay and we really enjoyed it. The staff are so friendly and welcoming especially Raymond on the animation team , they are so nice and friendly,the rooms are clean and nicely equipped, the beds are a bit firm . Food was nice and plentiful, in all a great place to stay , oh and pool is lovely but very cold .

Hotel was clean but parking not good.

Food area poor no order to it selection off food poor and cold found staff unfriendly

The Belvedere is a nice hotel. However, the rooms are very small, plus the sliding bathroom door doesnt give much privacy. Also when booking, I requested a low floor, but on arrival we were put on the top floor! The pool was nice, and great for the kids with a couple of slides to keep them entertained. The food was good and plentyful.

Came the 5th may Had my 5 year old Daughter very safe for her but the POOLS were FREEZING did not want to spend a lot of time in the pool at this time of year which is a shame cause all a child wants to do is play about in a pool Also didn’t think there was a lot going on for kiddies through the day no kinda Kids club

The hotel was good value for the price I paid (which was extremely low) . If you don’t expect luxury it is fine. The positive: -It was extremely clean, which is hard for the volume of people -The rooms are sparkling new as if they have been refurbished yesterday - it was crazy cheap - the location was amazing. You could reasonably walk to port Aventura , it is only 6 minutes more than their own hotel The bad: -the food quality in the dinner was very poor. Not that it seemed old, just greasy and mostly stews (but the price was so ridiculously low that I purchased it as a contingency if I was too tired to to go out) -the elevators were dark, small and in bad shape , with graffiti in them -I had to park on the street because their parking was full and it was not easy to do so Overall I would go back but with realistic expectations

Nice hotel staff very friendly and welcoming. Breakfast was good but had to queue for tables

The staff of the hotel is remarkable Mariana served us They are fast and they all speak English I feel it is a 5 stars hotel❤️

Good clean hotel. Beds very hard. Always queues for dining room. Mad rush for sunloungers Good choice of food at breakfast and dinner.

I didn’t like being told on check in that the hotel only had two floors open I asked for top floor. Too many school kids too. No warmth in rooms AC cold only. Food was lovely but too many people in restaurant couldn’t hear for the noise. Gym not working and €25 a week for safety box.

This was our 3rd visit to the Belvedere, and the 1st after Covid. We really enjoyed our stay and will be coming back

Very good customer service, helped out a lot with directions and suggestions in the area, along with getting a taxi to Reus. Room was clean and nice. Breakfast was a massive buffet and was worth the extra few dollars. Also there were no language barriers and it is a great place for English-speaking tourists. Only knock was the elevators were not in good shape.

Booked this hotel as it represented great value for a short trip to PortAventura theme park. Perfectly situated only a 15 minute walk from the park, and only 5-10 minutes to the beachfront. Staff at the hotel were welcoming and friendly, full board buffet style was ideal for the stay, with plenty options locally for a change of scenery.

In conclusion, I recommend the Hotel. Our experience with the full board service and food was very good. The hotel's location is also ideal, being in close proximity to both the sea and PortAventura. The only notable drawback was the room cleaning service, which only involved changing the bedsheets and lacked thorough cleaning. Additionally, we had to remind the staff multiple times to replenish soaps and shampoos.

Great atmosphere and can walk to any restaurant nearby

The staff from the bar area were extra excellent n friendly. Some of the receiving receptionist were not too friendly( some of the ladies) the cleaning ladies for the rooms were great

Booked via hotel.com booked a room with 3 beds, received email confirmation of 3 bed room, on arrival hotel stated they don’t do 3 beds per room ( they used to prior covid ) 2 beds was not suitable for a teenage child and 2 adults, forced to them pay full price for an additional room and the hotel were not bothered in the slightest that the website advertises 3 bed in a room and it’s not what you receive. Staff are rude and talk about you in Spanish, food choices are poor who wants to eat last nights carrots for breakfast, hardly any fresh fruit in the morning, needs to be more to cater for then size of the hotel. Overall very limited choices & under cooked pancakes in the morning. We couldn’t eat there for the rest of the stay. Rooms look nice since modernisation, but they are not cleaned well, hair and dirt accumulated in bathroom. After being out all day, domestics left room door open and on day of departure I was getting dressed and a member of staff walked in an hour before we had to leave. This hotel used to be a really family friendly hotel in which we used to love coming too. I would not stay at this hotel in the future.

Nice hotel with very comfy beds. The shower pressure was very weak. The breakfast was terrible and very little selection. Same food every morning no variety. The pools were amazing really made the hotel.

very poor, reception disgusting service, hotels.com even notified me to check out was noon, at 11 am i was being threatened on the phone of having to pay more if i did not leave immediately. I told them it said 12 i was told it was impossible and people needed the rooms and i had to leave or the manager would come and charge me to stay. i left but showed them the notification i was told it was wrong and hotels knew this. very rude very unhelpful. she was called Michelle, it was Wednesday morning. Hotel very dated, rooms very very small and damaged. No air con just a fan in the roof.