Opinions are based on expectations. I think this hotel was rated a 3-4 star property, but it is clearly not. I travel internationally every month, and this was my most disappointing stay in years. Rooms were old (furniture cheap, phones with static, carpet stained, internet slow), and service was poor (Room Service did not speak any English). I know hotels in Sao Paulo are ridiculously overpriced, but almost $300 for this room at this hotel was larceny.