I didn't like the fact the AC didn't work pillows werebad and the worst there were Roaches!!

personal con super mala actitud

They couldn’t find reservation. Even though I had copy of confirmation

Everything was good except they only have 2 options for breakfast

place is close to the main plaza.

Great customer service but need a little cleaning.

the hotel was / is very clean and the staff were great to deal with..... the beds are the worst-----most uncomfortable sleep----the beds were like sleeping on concrete...... also no hot water in the shower.....the issues we brought to the attention of the front desk staff

Quiet and clean

Nice basic facilities, good for the price, well located for the North Queretaro area.

Bed hard as a rock. Air conditioner made popping noises all night long. No hand towels or wash cloths. Remote for TV did not work. Entry key for room had to be reprogrammed at least once a day for the entire stay which required a trip to the front desk.. Breakfast which you pay for was awful. I will never stay here again. Expedia should remove this hotel from their line up.

There were some pets (dogs) in some rooms

I almost didn't stay here because there were a number of bad comments. I have nothing but good to say. It's new, clean, everything works. Fast internet, full breakfast and cheap (for Queretaro). Walking distance to the largest mall in Latin America. 15 min drive to the historic center. The young receptionist in the mornings was friendly, smiling and helpful. Thumbs up.

Very nice hotel no swimming pool but close to the mall and nice eating places

hard couch, break shower, horrible breakfast

The hotel canceled our reservations for no reason, we had 3 rooms and ended up with only one available. They had no towels and there were mice in the rooms.

Will never come back. The hotel has no elevator, the beds are like if you were lying on a rock and the pillows are the worst I've ever had. The worst part was that the hotel ran out of water and we weren't able to take a bath. The TV remote control didn't work and the rooms were very noisy.

The hotel is clean and seems very new, but there is no elevator so if you have a lot of luggage watch out, there are 5 floors. The beds are extra extra firm so if your used to a soft bed might not work for you. The shower in our room leaked water so the restroom flooded every time you took a shower, the staff is nice. Overall if your just wanting to have a place to sleep its fine, but not good for extended stays.

Nice new hotel, but far from the center. Taxi from Central Bus Terminal cost 75 pesos.

Clean and comfortable. No storing space available in rooms. Poor breakfast. Convenient location

Staff was unfriendly. The continental breakfast was toast, coffee and powdered orange juice. The sound echoes down the hall. Far from everything.