Room needs a real good deep clean - lots of grime in the corners and on the skirtings, smudges on mirrors and glass, foul odour coming from the shower drain. I requested a late check out but the cleaners barged in at 10am on the dot (the time of the original check out time). A couple of the staff members were lovely and a couple others were very unhelpful - asking them anything seemed like a bother and they gave very short 'yes' or 'no' responses with a sigh. A bit of a strange location without any vibe.

To start with the paid parking system is confusing and poorly handled by staff. So bad that the front counter staff didn't even know what code was needed to leave and return to the carpark on foot. Front counter staff were't friendly and vey impersonal. Access to the hotel and rooms id via a keypad and code. A code that did not work upon our return at 10:45pm. Called after hours number to get into room, the room was then opened remotely and once entered there is no deadlock or way of stopping the room being remotely accessed so security is poor. When we entered the room my wife almost stepped on a nail like furniture part left on the rug and not noticed by the cleaners. No drinking water in the room and no instructions of how or where to access any after hours. Overall a very poor experience given the amount charged and therefore we would not recommend this location.

it was a great stay and easy to access the hotel and rooms as well as the rooms being very clean and fresh.

Modern, clean, friendly staff

It was very nice, clean

Absolutely fantastic

Had everything we needed for comfortable stay. Location is very good for walking to shops and restaurants. It was clean. It was good to have a balcony. Paid parking was handy but there were spaces in carpark nearby on Saturday and Sunday.

Room and checking in/ out was great

Great room, great facilities in our room (washer, dryer, kitchen. Great pool, close to everything.

The staff were very friendly at the front desk. The phone call before checking in was unsatisfactory. I provided feedback around the parking and the staff member was rude. The beds dirt them. Unfortunately we discovered this after reception closed. And the dishwasher had cockroaches in it

Great accomodation

Spacouis room

Very easy to get check in and out

Clean and well kitted out room including kitchen, washing machine and dryer. Bathrrom beautiful but taps very difficult to use in shower (not suited for anyone with arthritus). Fantastic location for waterfront walks and dining on Newcadtle Harbour

Great location, great room and easy to access

Dirty bedding and no top sheet on on bed . Only 2 towels for paid 3 people staying . Not clean bathroom etc.

Room very clean despite a very rude intruder (Cockroach!!)

Excellent location walking distance to shops and ferry and light rail

All very nice and comfortable only one concern, the dishwasher is poor

Great communication, location, spacious and clean. Just a shame that there’s no free street parking close by.