I just want to say thank you to Ms. Susan for assisting me. And the other staff were really good. They need to fix some little problems like dust and broken curtains and make more options for breakfast. Will come back again someday.

บริการดีค่ะ พนักงานทุกท่านดูแลดีมาก เอาใจใส่อย่างดีเลยค่ะ อาหารเช้ามีให้เลือกน้อยไปหน่อย และบังเอิญเจอเส้นผม พนักงานก็รีบเข้ามาพร้อมทั้งยังขอโทษและบริการอย่างดี

Polite and friendly staff. If I have the opportunity to go to Hanoi, I will come back

Perfect hotel with extremely accomodating staff. Would recommend to anyone looking to explore the Old Quarter if Hanoi.

Very good service. Should to try. I'll coming back again for sure.

Super good breakfast, very good quality food, good boutique standard Welcome drink, lovely and friendly staff

The staff are very very sweet and attentive. The facilities are worth the experience.

Extremely satisfied. Super dedicated & cute staff. The spa is also great. Location next to the lake & church area, old town, so walking is very convenient

The upper level of this hotel is bar, there are so many people walk around the corridor in front of the room. So, we couldn't sleep at all because the load noises from people chit chatting and talking around the corridor.

The central room should be quite small. Baby window. Everything is generally cramped. No car parking space. However, the breakfast was delicious and of good quality.

Pleasant stay near lake. Free breakfast is good. Massage at half price for hotel guess is good deal. Area surrounded by local food options.

The hotel is clean, the price is too good, the staff is friendly and attentive. Only one minus point is the lack of mini bar and free drinks in the room.

The hotel is beautiful, modern and classic, with beautiful design and color tone. Dedicated service. Near sword lake, great night walk. Great vacation.

Beautiful hotel. Good breakfast food. Right on the pedestrian street

Great and helpful staff, excellent location.

The staff is very sweet, gentle, the room is spacious and luxurious, the hotel has a restaurant on the roptop, the food is delicious and the price is reasonable, 10 VND

Clean hotel, convenient to travel

Nhân viên nhiệt tình, thân thiện. Phòng đẹp sạch. Vị trí ngay hồ Hoàn Kiếm gần khu vực ăn uống mua sắm. Sẽ quay lại lần sau!

Very good service. I am satisfied.

The hotel is very ok, from the location to the staff as well as the facilities. Next time I will definitely stay here, and will definitely recommend to friends. Although I stayed for only 1 night, the staff, the security guard as well as the bell boy were very enthusiastic, I really liked it. I booked the wrong date, but thank you for the hotel, they fix it for me, very cute.