Overall Ratings & Reviews Plazamar Serenity Resort

Our room had a few hiccups but the staff were absolutely wonderful. From the night receptionist checking us in ( our flight made us 2 hours late) , to the cleaning and waiting staff. We arrived just after they had opened and a few hiccups with the room. Room was immaculate and comfy beds. Child crib already set up and little one loved it. Our only issue was the temperature in the room during the day and night was extremely cold <13 degrees at points. We asked for the remote for the air con ( the manager didn't realise it was not in the room. But thankfully he got it for us) to turn the heating on for it to heat the room up but it turns out when the engineer arrived it needed regassed then a new part. Which didn't happen until the end of our stay ( but no fault of the engineers as he updated us to say the parts were coming ). Also the remote for the TV would not work correctly which we think it as the battery but after having these replaced it still did not work. The only downside was these 2. The staff were amazing , food delicious. The restaurant staff were great and constantly cleaning. Shout out to their wonderful games and friendly nature especially with our little boy. The manager gave us advice on local shops for items ( check out the Chinese supermarket just across from pirates village) and all in all made the stay fab even tho they were desperately understaffed. If this is how we were treated when short staffed and a few hiccups we will most certainly be back

We enjoyed our vacation in Plazamar Serenity Resort. When we went on half day tour they prepared us a to go snack. The food was good. Everything was clean. Staff was nice.

Good location with easy access to the beach, restaurants and shopping facilities. The hotel was in need of maintenance such as fixing windows so they close properly and general painting and decorating. Staff were generally helpful.

Staff were very friendly & welcoming. Rooms were slightly on the small side. Pool area was lovely, plenty of beds & parasols. Would stay again

Staff really helpful.

Two good size balconies, small studio room with small kitchenette, was clean tidy with helpful staff. Close to Santa Ponca beach, pool area was nice but watch the artificial grass as it gets very hot.

Hotel was clean, nice looking and good food. Lifeguard very attentive and it only 10mins from beautiful beach and town centre.

Would return very nice place and staff

Great stay kids loved it all inclusive food beautiful didnt make much use of snack bar with food on so often, stayed across the road last year again was brilliant think entertainment was better in Julandia made made more use of snack bar and not so much of the all inclusive dinning as you had to cross the road... I think it would be a better idea to allow guests to go between 2 hotels as there is more pool space where pool place is much more limited in plazamar. Both two lovely hotels, with lovely staff

Our stay was extremely enjoyable, the staff and in particular Max were very friendly and helpful. The rooms were basic but did the job and were regularly cleaned with new towels, toilet rolls etc provided. The food and drinks were superb and would recommend to anyone planning on staying to go all inclusive. The location was fine, around a 5 minute walk to the beach and 10 minutes to Daniels Corner

Great studios which are spacious and have all the amenities you would need. Beautiful pool area, with slides and lifeguard so very safe. Reception staff are friendly and very helpful and all areas are very clean and well maintained.

Das Zimmer ist ungemütlich, die Betten sind NUR EINZEL BETTEN, also für Paare ist es überhaupt nicht geeignet, Als ich der Mitarbeiter an der Rezeption nach andere Zimmer gefragt habe , sagte er das wäre das letztes was er hat, das gleiche hat er die nächsten auch erzählt Housekeeping nur alle 2 Tage, kein Shampoo im Zimmer, keine neue Handtücher

Very dated and very noisy could hear every sound from next door and out side the room would definitely not recommend tis hotel

Staff was friendly but housekeeping was sloppy. Perhaps the supervisor/manager was not keeping a close eye on the quality of their efforts. We had 3 in our room but over 7 nights the third bed/couch was only made twice. The "efficiency" was missing plates. We had to ask for toilet paper. Breakfast was good. Lunch was disappointing. We never had dinner there.

Was extremely kids friendly. Kids club staff incredible and food exceptional. Pool and slides were perfect. Fantastic stay

The staff were all friendly and willing to help with anything, rooms were basic but clean and useable, they had a pool table and table tennis the staff organised competitions and games for the children. Entertainment was Good for children & Adults, overall, a good place for families.

For the price we paid you cannot expect luxury.it was clean , 5 min walk to beach . We were self catering kitchen came equipped for prepping basics . Room cleaned daily and towel change . We extended room to 9 pm on dat if checkout for extra 40 euro . The pool isn’t very large and netting placed around it until late in morning restricting use ? There must be a reason for this but it does look unsightly . Beds not enough by far but then again no room to put any more of them so we didn’t use the pool at all . Entertainment ? I saw a bit of a disco in but by about 9 nothing going on at all . We didn’t mind but for those staying on all inc basis it would cause a problem I imagine

We have started in this hotel a few times a year for 4 years!! Entertainment for children and mini club was exceptional this year with both Anton and GIgi the kids were never bored!! Clean hotel and food lovely xxxx

This was our third visit, and it’s improved! The food was excellent, fresh and replenished immediately. The staff were very friendly, efficient and helpful. The entertainment staff are very eager and enthusiastic. The room was immaculate and very comfortable. The facilities are brilliant. The pool was clean, and the bathing area is kept clean and tidy. The location is good, close enough to the shops/restaurants/nightlife but far enough away so not to be noisy. Overall we had a fabulous time and will be re visiting!

First resort holiday with young children and the facilities were great. Staff were brilliant and they had activities for the youngsters during the day and evening. Food was delicious and even though we did not go for the all inclusive, dinner buffet was 15 euros for adults and free under 3yrs. Entertainment for all during evening.