Overall Ratings & Reviews Palazzo Brunaccini Boutique Hotel

The room was very hot. The AC was not efficient. The hotel provides guests with fans, which tells me they know the rooms are hot. Bathroom was so small knees touch the shower doors when sitting on toilet. Shower head did not stay on when showering it kept falling down. Water was never cold. Only warm/hot water available? Very uncomfortable.

Beautiful property and great location. The room had a fan but no air- being on the 2nd floor was very hot and stagnant. We carried all luggage ourselves up 2 levels of stairs- if you are not young and strong- be sure to ask for rooms on the lower floor.

Incredible noisy; you can hear absolutely everything going on outside and inside; I didn’t sleep at all. Mattress felt like a boxspring- very hard. The safe didn’t work, but only being in Palermo for one night, I didn’t bother asking for a fix. The staff at the front desk were nice and the location is very central, but overall did not feel like good value for the price.

The architecture of the building and antiques were nice otherwise nothing. Modern amenities did not work and no one cared. Air conditioning does not work, safe does not work, refrigerator does not work, bed is hard old spring mattress. I throughly checked before booking to make sure there was air conditioning and an elevator but neither were available for the room i was given. My room requires you climb 2 sets of stairs, no offer of help with the luggage. I talked to management they wanted to charge me 40 euros to move to another room. This was horrible start to my stay in Palermo.

The staff here were very friendly to me

Unfortunately we did not feel our room lived up to the 4 star rating. We booked a classic room but were given an annex self catering room which came with a small electric hob & a sink, most cupboard space was used up with storing pots & pans, not what we were expecting, I would describe this room as a bit scruffy & in need of refurbishing & not what I thought I had booked. When I went to reception the next morning to explain our feelings I was made to feel that I was in the wrong & this was totally acceptable for what we had booked. The only option I was given was to pay another 100 euros per night. I understand that we didn’t book the nicest room in the hotel however I think it should be made clear when booking a room in this hotel that you could end up with a self catering annex room rather than a room in the hotel, wouldn’t recommend. Staff were friendly about it though!

Lovely boutique hotel. Spacious and clean rooms. Located next to Ballaro market. Close to magnificent churches. Easy and fast check in. Only issue was no help with luggage upon check in - and there is a step to get to elevator. Breakfast (included) was mediocre. It can get noisy when there are events booked at hotel.

The hotel was hard to find, down an unmarked side street, to piazza. Came from the train station. Asking two locals on the way, even they weren’t aware, but did eventually find it for me. The room was spacious, with comfortable bedding. Although up an elevator, also up a flight of stairs with suitcase. I had a delicious dinner at the hotel restaurant.

A palazzo with excellent appointments. Able reception staff comfortable room with walking access to fine dining and historic venues.

An outstanding location, beautiful palazzo and extremely helpful personable staff.

Very nice hotel located in a nice area. We enjoyed our stay here!

I really liked that we were close walking distance to all the restaurants and the train station. Breakfast was lovely although could’ve had some warm options

Loved everything once I was inside the facility. It was an immaculately clean room and outer rooms. The artwork and all of the statuary as well anything anywhere simply beautiful. Love, love, love

Beautiful property

Absolutely amazing hotel unfortunately placed in a not so great area. Loud music at 1am

Completely underwhelming experience, from the unfriendly reception staff to the very poor quality furnishings and bedding provided. Though located within easy walking distance of the main sights and walking areas of Palermo, we felt uneasy much of the time there. Would not return there —or to Palermo itself, for that matter… most of it looks like a graffiti covered recently bombed out city in need of a complete makeover.

Staff was very pleasant and helpful

The hotel is clean, but the rooms are outdated. It is close to via Roma and other areas of the Centro historico. It is close to Ballaro market. It did feel a bit unsafe to walk late at night. The staff is nice and friendly. There is breakfast but I did not get the chance to have it. The room is spacious and bedding comfortable.

Hotel was fine but the bar didn’t open until late and there were no drinks or coffee facilities during the day The location was not the best and there were some rough areas around the hotel

This an absolutely amazing property in the centre of the ballaro market district. A great hotel experience and the breakfast was awesome.