9.0
Exceptional
From 429 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

9.6

Service and Facilites

9.0

Traveler Reviews Hotel Puerto Holbox Beach Front

Number of reviews per page
20
40
Top reviews
Paul
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Not the hotel's fault, but the beach is discusting. Black murky water that i've read likely contains sewage. There is a new multi-story hotel being constructed next door, but the noise wasn't too bad. The beach area is divided and unless you're willing to buy food/drinks from the affiliated beach club, you can't use the lounges, etc. actualy at the water. Hoever, given how discusuting it was, you probably woudn't want to anyway. Beautifl propety and great staff, tho. Knowing what i know about the location, i would not stay there again.
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Maria Del Rosario
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beachfront view, clean property nice pool
Carolynn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Stayed for 4 night end of May. Property is beautiful and grounds maintained daily. Staff were all helpful and pleasant and the breakfast included fresh fruit along with choice off eggs your style and bacon. Location was great for sunsets and also walking into town for dinners.
Verified traveler
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The treatment by the staff left us with such a bad taste. My husband and I paid for the beachfront room with king/double beds (so not a cheap room). We arrived late after check-in due to torrential rainstorms traveling to the island and paid for a late check-out (until 3pm) the next day to enjoy the beach and wait for our friends who were arriving on the island to meet us. Our friends arrived at 2pm...overheated and sweaty...they had a baby who was obviously flushed and sweating. We had paid for our room up until 3pm so we invited them to come into our room to cool off in the AC before we checked out. The hotel staff would not let them enter our room citing it was "against the rules" because our friends were ?"staying at another hotel"? The staff DID say though that they could sit at the outside bar to wait for us if they paid 400 pesos a head. We asked them several times if we could just let the baby cool off in the room's AC while we packed in advance of the 3pm check-out we paid for. Without any kindness or sympathy, they refused...but again let us know that for more money, our friends with an overheated baby could sit at their bar to wait. Mind you, this was the off-season (mid-May) so the hotel was fairly empty. The staff said it was their boss who made them enforce the rules but when we asked to speak with their boss, they said the boss was not there. We ended up packing and leaving in a hurry. Can't relate to the other reviews about how hospitable this staff was....
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Emelie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

We absolutely loved staying here!! Stayed with our two young kids in a garden view two double bed room and it was perfect. Very clean. A huge bonus was the huge green garden shaded by palm trees. I enjoyed time on my yoga mat here every day, while being able to keep an eye on the kiddos in the pool. The included breakfast was good but got a little old towards the end (we stayed 10 days). Even though the hotel was fully booked it didn’t feel busy at all, there was always sun chairs and the kids just loved digging in the sand from morning til night. My only complaint is that I wish the hotel would rake the seaweed off the beach. But aside from that the whole property was so clean and in beautiful shape and staff was super friendly! Would definitely come back!
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Julian
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Nos encanto! es un hotel pequeño muy pintoresco, con un excelente servicio, en un area sin mucho ruido, excelente para descansar y relajarte. en el desayuno te sirven un pan riquísimo con una mermelada de frutas ambos hechos ahi mismo ! una delicia! Definitivamente algún día volveremos
Susana
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great quiet area. Staff super friendly. Overall great stay. Would recommend and I would go back.
Maggie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Nicest hotel on the island.
Katherine
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Our stay was amazing. The service at the front desk was excellent. They were so helpful with arranging taxis, and help with anything we needed. The restaurant was fantastic. Luis, Marcella, Eduardo and others all made a great effort to provide wonderful service and delicious food. The location could not be beat! We will be back.
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Ana
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

One of the best hotels we’ve ever had the pleasure to visit! Freddie at the front desk was so kind and worked so hard to make the stay great. We paid for our transfer through the hotel and it was so smooth and safe! The rooms are large, clean, and have a great AC. The breakfast is simple yet delicious and the best breakfast included in a hotel we’ve ever experienced. Big thank you to all the staff at the restaurant for such kind hospitality. 1000/1000 recommend this hotel to anyone visiting!
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Kristy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Omg what a beautiful place to stay! We had an ocean view room and the grounds of the property were gorgeous. We were really impressed with it all and the breakfast each morning. It’s very close to town and easy to catch a taxi if you need to! Room was clean and tidy and spacious. Would stay here again
Darcy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

We had a fantastic stay at Hotel Puerto Holbox! Our sea-view room was breathtaking, offering the perfect backdrop to relax and soak in the island’s beauty. The hotel’s restaurant was outstanding—every meal and drink we had was top-notch, and our Christmas Eve dinner was truly 5-star. The staff were warm, welcoming, and went above and beyond to make our stay memorable. The hotel’s location is ideal, just a short distance from town, making it convenient yet peaceful. The only challenge we faced was the flooded roads after rain, which made it tricky for taxis to get around. However, this seems to be a common issue on the island and didn’t diminish our overall enjoyment. We would definitely stay here again and highly recommend it to anyone visiting Holbox!
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Sophie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Lovely hotel located right on the beach front. We were unlucky with the weather as the beach in front of the hotel was full of seaweed so we weren’t able to use the loungers there. There are other loungers behind the beach though which are great and still have a lovely outlook. The property is really quiet and very convenient being only a short walk from town. It isn’t entirely secluded though as one of the main dirt roads loops around the front of the sun lounger/pool area. We were pleasantly surprised that breakfast was included in our stay. This was a real bonus and it was lovely having breakfast by the sea every morning. Overall the hotel was great value for money and we would stay here again!
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Harry
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Property well maintained. Staff very friendly and helpfull. Quiet end of town, but short walk to center. Great beach.
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The location, on the Beach is perfect. The rooms are very clean, as are the grounds. The restaurant serving breakfast and all at the beach means you can spend all day on the beach beds, or take an easy walk to town for lunch or dinner. We had a wonderful time on the beach and thoroughly enjoyed dinners and music in the town on evenings . The staff at the hotel and especially the restaurant and beach is extremely helpful. Louis and Andrea do an amazing job keeping the restaurant food and beach area a wonderful daytime experience, as did Edwardo and Marcella making sure we were always happy w drinks, cocktails and smoothies and food. Freddy and Edwin at hotel reception were very helpful regarding room needs or transportation help. We have stayed 2 years now, and the hotel is perfect for us at a reasonable price.
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JENCY
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Tuvimos la oportunidad de pasar 2 noches en el hotel, el servicio excelente, el personal muy amable y siempre al pendiente. Las puestas de sol en la playa del hotel son perfectas
monique
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Close enough to all the action of downtown by a 5 min walk, yet secluded and tranquil and quiet grounds when you want to be away from the hustle and bustle . Close to all dining. Absolutely PERFECT beach cove. Staff and rooms are perfect, clean and everyone is accommodating! Have stayed here three times now, once with our kiddo and she loves the pool and all the staff are so friendly with her. Super safe!
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Hector
6.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Great service!! Reserved and paid ocean view, and was not provided. Wifi was very bad in the room and restaurant. No tv. Air-unit too small. Property is not beach front as advertised there is a road between. The beach area has launches that belong to the hotel “restaurant”and you must consume in order to use them. In my opinion not worth your money.
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ARASELI
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

The only thing that if it rains the water on the streets take days for it to drain out. And the taxi charge a whole lot to get around.
Art
icon-Leisure
Leisure
10.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Great restaurant on site with amazing food.
Number of reviews per page
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40