8.2
Very Good
From 96 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.2

Service and Facilites

8.6

Traveler Reviews Hotel Kazzhol Almaty

Number of reviews per page
20
40
Top reviews
FLeur
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

2 night stay. Nice hotel, good location. Staff efficient but not friendly
Lisa
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Stayed in room 622. Excellent experience. Fantastic room, although some of my friends were placed in the older section that was not as nice. Balcony was awesome. Buffet food always cold, Salt restaurant leaves much to be desired both food and service wise. Took one hour from the time we ordered food until we received it. Decent prices.
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Paul
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The front entrance needs a ramp for bringing up luggage. There are only stairs.
Jonathan D
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

this is our third or fourth stay at Kazzhol Hotel in Almaty on Gogol Street. We've greatly enjoyed this hotel It's comfortable, staff is helpful, the location is great with a large mall nearby. Breakfast is also excellent.
Glynda
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

The Hotel kazzhol is off the main roads so it’s a bit quieter. It’s in a nice area of the city and it’s very convenient for getting everywhere using Yandex taxi. There are also shops and restaurants within easy walking distance. The room was spacious and comfortable, the staff were helpful and pleasant, and there are lots of choices for breakfast. Very pleasant!
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Oleksandr
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Business
4.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

The hotel is pretty old. I stayed two days and there were many small issues: no drinking water at arrival. dirty bathroom, housekeeper entering the room without knocking, finally, no hot water when I was leaving the hotel at 5am in the morning .. Kazzhol Park Inn was the way better.
Verified traveler
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Business
4.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Not good at all
Megan
8.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

This was a nice hotel. It is tucked away off of a larger road, making it quiet yet conveniently located. The pool and sauna facilities are nice and the breakfast is good!
DAVID
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

Hotel was reasonable price and well located. The booking was for a twin room but double room provided so had to use the couch as second bed. Slow to get service to the room for sheets, duvet etc. perhaps a little understaffed at the hotel. Rooms were clean and well maintained and spacious. Pool is nice, gym is lacking equipment.
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Jason
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Leisure
8.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

Value for money, breakfast was good and no hassles kind of place. Property has great views of the Shymbulak alps and rooms had a balcony with table and chairs. Property is a bit tired and dated but otherwise it’s fine, reception staff spoke English
Makhmadrasul
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Business
10.0
/10
Reviewed 149 week(s) ago

Hotels.com verified review

It was so cool
Sally
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

Booked 3 nights before joining a Tour that had another 2 nights here at start and end of the trip. Originally booked a room with balcony, but had to change dates, and upgrade to Jnr suite due to unavailability of date on Expedia, which I assumed also had balcony. No fault of hotel this, but I had to downgrade again on arrival to get the balcony, (at same price) but was able to keep that room for the first 2 tour nights. The last 2 were in a standard room. No kettle in either, safe did not work in first, rooms not serviced or only partially, on several days. Rooms dirty. Food hygiene at SALT at breakfast was awful,with staff handling foods with bare hands touching their faces and noses, and guests having to handle food too, as lack of utensils. Restaurant dirty, uncleared tables, and smell of stale food/fat permeated hotel all day. Dinner in restaurant was just as poor, stale salads and breads, poorly cooked meat. Restaurant didn't have most of their advertised drinks. Bar unmanned. No outdoor space. One receptionist, who appeared to be management, was excellent; Thank-you to her. Others were friendly, but clueless, and far from helpful. No porters, no aircon in restaurant, air con in 2nd room was ineffective. Its quite a walk to decent restaurants and bars. Smoking Area outside hotel rarely cleaned. There was even a pair of women's knickers thrown on the floor in front of the second entrance, among the piles of litter. No security, anyone could wander about.
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Oleg
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Business
8.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

The hotel is located in an older building from Soviet time. It's clean and nice overall. I enjoyed massage at the fitness center
Mike
8.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

Stayed in the hotel several times in 2018, clean, quiet with great staff. Gym is good with pool and exercise equipment. Only slight complaint is it gets very busy in the dining room at peak breakfast times.
Maria Suriya
4.0
/10
Reviewed 391 week(s) ago

Hotels.com verified review

Was very cold....frisking...entrance look a bazar! Price very night for the services.
Verified traveler
10.0
/10
Reviewed 400 week(s) ago

Hotels.com verified review

Wonderful staff-and an excellent resturant!!!!!
Robert
8.0
/10
Reviewed 422 week(s) ago

Hotels.com verified review

The hotel is in a great location and has the amenities advertised. However, I found the room to be rather small and there was quite a lot of loud renovations across the hall from my room during the day. The people are this hotel's saving grace.
Verified traveler
10.0
/10
Reviewed 429 week(s) ago

Expedia Group verified review

Nice staff, modern rooms, good location, great breakfast. OK gym. Massages are a good deal, but she'll crack some of your bones!
Ineke
8.0
/10
Reviewed 442 week(s) ago

Expedia Group verified review

Room was rather small but adequate, as was the bathroom which had a shower which leaked badly onto bathroom floor. A small balcony was a bonus. Staff were very helpful whenever we needed something.
M
8.0
/10
Reviewed 443 week(s) ago

Expedia Group verified review

Hotel staff are friendly and speak English. Rooms are clean and adequate for a short business stay. However the hotel is set off the main street and not very well signposted, so our taxi driver took an extra 15 minutes driving around the area trying to find it. A reasonably good spread for breakfast.
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