The Palm at Playa

Explore The Palm at Playa
7.8
Pleasant
From 1,007 reviews
Cleanliness

8.0

Room Comfort

8.0

Service and Facilites

8.0

Traveler Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
ava
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room felt neglected. Staff not very helpful.
Martin
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was amazing
Christina
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
John
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was very clean. I enjoyed my stay
Kosta
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice rooms
Avigail
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.
SHAHRZAD
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hotel was out dated, dirty & poor management. Sheets were dirty & had stain, towels were so old & pale. No soap & shampoo , we were asking for few days & finally bought by ourselves. Not a four star only one star motel! Not happy at all. 🙂
alain
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff.
Jennyfer
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
Victor
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice place
Marina
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was dirty, no refrigerator but had a huge bar area, had mold, hot water didn’t work, room smelt of bleach, we had kids with us and the shower was in the middle of the room and was all glass. I asked to be moved to another room and they were rude and said only for an extra charge.
Alan
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Spotless
Renee Elizabeth
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was not what it used to be! Smelled like it went through a hurricane and never repaired. No smoke detectors, holes around air conditioning and the bathroom shower head. No waitresses at the pool. Ripped up large layout beds. One single lay down chair (unlike photos) no cushions on backs of chairs. People were bringing their room throw pillows to the pool? Towels are crusty supposed to be white but gray now and they have the logo of another property. Time for a remodel! Must be new management because we loved the customer service and came 2x a year. We left early and to be fair got the prorated days refunded. Photos on website are from long ago.
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Mark
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

No hot water in shower
Milan
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The
Rudy
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Rooftop was nice. Two pools up there . The family room is really weird though . The only bathroom and the master bedroom are in the same room so anyone showering, using the sink or using the toilet will disturb whoever is in the bed that is literally right beside that. The shower and the bed are only separated by clear floor to ceiling glass. The kitchen and other two beds are in the other room. So that room is set up super weird. Staff seemed a bit disorganized but were friendly enough. It was also loud at night until 3 am because of a club nearby . We all slept with noise cancelling earbuds or didn’t sleep until 3 am when the music stopped . We spent 3 nights here and all were the same.
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Emelie
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

This place has seen better days. Perhaps this was a nice hotel 10 years ago but now it is so run down. The room was clean but felt so warned down. The bathroom smelled like rancid cheese, the bed linnen had stains on them. The white sofa in the livingroom area had lots of stains. The safety box was not secured. In two weeks they never sweept our balcony that was full of sand. The sink in the bathroom was not attached and could be moved and leaked water. The pool area, OMG, there was no sunbeds accept one and that was broken, the sofa pillows and the big cusion by the pool where torn and smelled like mold. The overall inpression of the hotel is terrible and the picture on the website don’t even conforms to reality. DON”T STAY HERE!!!
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Stefanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.
Tyrell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Hot tub never was hot
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