When I said my name and said I had a booking from Traveloka, I read the booking number. The hotel receptionist answered me immediately that I had not received the booking. I patiently told her to check and help me with the booking number. After that 5 minutes, the receptionist answered that the booking was found. This frightened me a bit. Then I said that my room had a window asking the receptionist to say that the price of the room he had booked had no window. I was panicked a second time because the room I booked was Deluxe Executive, with a very spacious illustration, with a window. I must say that on the feedback of the booking, the room has a window view, ask me to help you check. Then there is a new receptionist said his booking Tam has windows. At that time, I was only given a room with a window. I noticed that the booking system of this hotel is not good. The attitude of the receptionists for booking customers through the app is not comfortable and cold. Comfortable hotel is good, clean, other hotel services are good. Location near my company. That's why I chose this hotel. Only the professional and the attitude of the reception department makes me a little panicked and not happy.