Overall Ratings & Reviews Hotel Valle de Mexico Toreo

Unfortunately you get what you pay for. No air conditioning just a fan. The second night we stayed the TV didn’t work and the staff, Abigail, said they would have to look into it the next day. This was 9:00 pm. No one to help at 9pm. Ridiculous! I would recommend this hotel if you are just sleeping and leaving the next day.

Good enough for the price

Buen servicio en recepcion, pero mi habitación el colchón tenía manchas de sangre y el ambiente se sentía empolvado

Este hotel no es conveniente si tu visita a Ciudad de México es principalmente por turismo. No está a 20 minutos derivado al tráfico. La limpieza del hotel no es buena. Considero que es un hotel muy básico para mi gusto.

Pague 5 noches y solo pudimos quedarnos la primera noche ya que no teniamos opcion. La mañana siguiente tuvimos que movernos a otro hotel en el centro. Es decir perdimos el dinero. El hotel esta muy lejos del Aeropuerto y del centro de la ciudad. Algunas personas locales nos indicaron que la zona es peligrosa . Nuestra habitacion no tenia agua caliente, la electricidad solo habia en la mitad de la habitacion, los toma corrientes no servian, la puerta del baño sin cerradura. Las sabanas estaban sucias y percudidas como si no se cambiaran en meses. La verdad no recomiendo el lugar

Muy buena estancia y buen precio

The hotel is next to the periferico and there are a lot of noise. We can't sleep well.

Mi estancia fue muy amena, el trato del personal fue excelente, tienen todas las medidas de sanidad (gel, indicaciones de sana distancia en lobby, restaurante, elevador), incluso un kit con cubrebocas, gel, toallita y guantes. En el restaurante ofrecen un servicio muy bueno también, las mesas sanitizadas y a distancia. Me sentí muy tranquila y muy bien atendida.

Very unfriendly staff at the reception desk. Not standard

Very poor service and unfriendly service in all areas

My flight was cancelled and I checked out on 1/27 I was not able to get a refund. It was impossible to reach anyone. The restaurant service was horrible Julio was not nice, my pancakes were cold , no fork or knife were given

Muy exelente hotel servicio de calidad y atención de primera

Nice hotel and reasonable prices

Very loud music playing all night till 6 am we couldn’t sleep at all

For the price the hotel is ok. Nice personal, quick check in. The only problem is the location. Is near a major road and the cars are to loud. For people that do not might the noise of the car this place is perfect.

Good location, basic hotel

Very well located, well appointed rooms, clean rooms, has restaurant on site and amazing value for the money

Employees are really helpful. However, this is not a place for a family vacation, especially with kids. The place is not attractive. The restaurant has limited options on the menu. The beds are uncomfortable. Its suitable however just to get a night's rest.

One nite Was very cold, and i call the staff and ask how to turn the heater. The answer Was that it doesn't work. Then at nite I asked for a glass of hot water for tea. I tole the staff at the cafetería. I would go tommy Room drop OFF my things and come back for the water. He said no just wait is almost ready. Because the elevator has to be actívated with a magnétic card, when i reached for the card the glass of hot water fell all over my clothes leaving me with burns in my hand and stomach. Al of this could have been avoided if the elevator worked normaly and the magnétic card used to Open the Room door instead of elevator. Then to Open the door of the Room they give you a regular ole fashion key. The lock Was detective. The first time I had to call the cleaning staff to open door for me . Until the y showed me how to manuver the key. Over all it Was not a Pleasant experiencia.

For business purposes is fine, however, the Wi-Fi is very slow and you can get frustrated. Is clean and the room has enough space, but the noise outside can be heard clearly. Traffic around the area is awful, and the area seems not safe to walk around and there is no restaurants and other facilities nearby.