8.4
Very Good
From 35 reviews
Cleanliness

8.4

Room Comfort

8.8

Location

5.4

Service and Facilites

8.4

Traveler Reviews Grand Royale Apartment Complex & Spa

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

We had a very pleasant and comfortable stay. Our 2- bedroom apartment was clean and spacious, the kitchen had sufficient amount of utensils and plates. We brought our own coffee machine, if we had not, there would not be a way for us to make our own coffee (we prefer it first thing in the morning, before dressing to go for breakfast to the restaurant). We appreciated that there was a kitchen towel and a feet towel (something that is missing in many other Bulgarian rental units), as well as bath robes and slippers for everyone. The beds were a bit hard for us but there was a variety of pillows which was good. Excellent wifi signal and a wide variety of TV programs. All in all, great apartment. We had breakfast included, some of the other guests of the hotel had also dinner included. We preferred to not include the dinner but ended up eating in the restaurant's hotel all 3 evenings and it seemed to us that we would have had a greater variety of food to choose from if we had the dinner included. At least we could see that there was a big variety of deserts in the all-you-can-eat dinner option compared to our 3 possible desserts to order. The service at the restaurant could have been better. In 2 of our 3 meals my meal arrived with a great delay -after the rest of the family had finished theirs.
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Yiana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

It was a brilliant place for our anniversary trip, the staff were friendly, the apartment was clean and the breakfast in morning was lovely. (Scramble eggs were heavenly). My only note would be that the apartment wasn’t really soundproof as we could hear our neighbours both above and next to us walking around and talking quite loudly. We’re heavy sleepers so it’s wasn’t a problem for us, but it’s not quite ‘soundproof’ as the listing says. That’s the only fault in the whole experience. Besides that it was great!
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Vesna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Everything was great. Would def go there again!
Blagoy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

The hotel is very clean and quiet . Location is okay and staff is very helpful and friendly! The one bedroom apartment is super spacious and in a nice layout. It’s perfect for a family stay with kids . Few things that can be improved are that the ventilation and air flow in the lobby, rooms and common areas very low and definitely needs more air . Also breakfast should be more diverse and not same options every day. But overall the hotel is Very Good . Will probably come back next time we visit Bansko.
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Radka
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

Nice hotel with swimming pool, close to ski lift area
Ioannis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Everything was excellent and very clean.
Edwin
10.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

The hotel was value for money. We stayed in Bansko for a whole week for our ski holidays. However, at the beginning of our holiday we stayed in a different hotel. We stayed at Grand Royale only for 4 days at the end of the trip. The breakfast was really nice and full of different things to suit all tastes. The room was spacious and very clean. The staff at the hotel was very friendly and helpful at all times. Although the gondola is not very far from the hotel, the hotel has a free shuttle bus to take guests to the gondola. The hotel is not only beautiful but it has all kind of things like playground areas and spa.
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Ionut
10.0
/10
Reviewed 194 week(s) ago

Hotels.com verified review

Great location! 😊😊
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 292 week(s) ago

Expedia Group verified review

Stayed before so know the property quite well. I like location 15min walk to town centre. Sauna, steamroom & Swimming pool are excellent. Everywhere is spotlessly clean. Staff are friendly & provide excellent service. Shuttle bus to & from Gondola, clean, reliable & punctual. Asked for extra blanket for my room one evening & received within 10mins.
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Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 294 week(s) ago

Hotels.com verified review

The hotel offers you all the facilities in good price.However, the breakfast and cleanliness are areas that need improvement.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 300 week(s) ago

Expedia Group verified review

Worm property and staff. Good spa and food. I recomend.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

Spacious apartment and lovely hotel. Easily walkable to main street and gondola. We were there for New Year’s Eve and the staff organised a great evening with entertainment and fireworks - excellent night. Staff worked really hard- thank you!
tony
10.0
/10
Reviewed 348 week(s) ago

Hotels.com verified review

An amazing hotel with a magical spa retreat. Loved the room and the views. Best massages i’ve had for a long time! Room services food was okay but the staff are so friendly which made up for it! Free shuttles to the gondola also helped getting out early and saved us the walk. Definitely would stay again if i get back to bansko!
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Verified traveler
8.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Good location. Great breakfast. Fantastic pool and spa . Basic rooms but clean . Poor self catering facilities
Verified traveler
4.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

If you opt for half board (dinner and breakfast) know that during dinner you will have to buy all of your drinks
George
6.0
/10
Reviewed 668 week(s) ago

Expedia Group verified review

First of all, the hotel location is very difficult to find - the location shown on Expedia map is definitely wrong! The staff is really nice and helpful, the hotel design is original. The breakfast needs improvement, rooms are big enough but everything inside looks cheap.
Kadir
10.0
/10
Reviewed 248 week(s) ago

Hotels.com verified review

Eşim ile kış tatili yapmak için haftasonumuzu bu otelde geçirmek istedik. Odanın kullanım alanının büyüklüğü rahatlığı konforu bizi çok memnun etti. Eşimin doğum gününü kutlamak için süprizime destek veren otel personelinden ayrıca çok memnun kaldım. Kutlama sonrası bize armağan edilen ev yapımı şarap ise muhteşemdi. Herşey için çok teşekkür ederiz. Herkese de tavsiyemdir.
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miguel
10.0
/10
Reviewed 375 week(s) ago

Hotels.com verified review

La relación calidad-precio inmejorable. La cocina del apartamento no la utilizamos porque reservamos media-pensión. El desayuno y la cena estaba bastante bien y con variedad. La sauna, baño de vapor y piscina completamente gratuito. También había gimnasio aunque no lo usamos. Nos gustó también que aunque está cerca del centro, está algo apartado por lo que es muy tranquilo. El personal tanto del comedor como en la recepción encantadores.
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Verified traveler
6.0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

Δεν υπήρχε χαμόγελο στο προσωπικό ιδιαίτερα στην ρεσεψιόν κ δεν ανταποκρίνεται γενικότερα στα αστέρια της κατηγορίας του
Nikos
8.0
/10
Reviewed 415 week(s) ago

Hotels.com verified review

kaloytsiko
Number of reviews per page
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