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good staff, friendly and willing to help. will stay again in future

Service very bad especially the receptionist and manager, especially to guests booking before check-in, guests were told to wait 20 min, but the reality 40 minutes, and had to wait another 20 minutes, after I complained they immediately set up my room

Pelayanan sangat buruk terutama resepsionis dan manajernya, terutama terhadap tamu yang booking sebelum check-in, tamu disuruh menunggu 20 mnt, tapi kenyataan 40 menit, dan harus menunggu 20 menit lagi, setelah saya komplain mereka langsung siapkan kamar saya

Park Grand Heathrow

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