This is an excellent property, my second time staying here. Friendly and helpful staff, excellent breakfast and a gorgeous rooftop bar. Would highly recommend

Clean room nice staff

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online. During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online. During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online. During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online. During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Great hotel in a perfect location! Very clean and well appointed. My only complaint was that the air conditioning was inadequate during a heatwave. Otherwise it was perfect!

👍

Our stay at Hotel Topazz was wonderful from beginning to end. What made it truly special was the people. Every member of the front desk team was welcoming, kind, and genuinely eager to help. No matter the time of day, there was always someone available with a warm smile and great recommendations. The housekeeping team also deserves recognition. They worked incredibly hard, kept our room spotless, and always greeted us with such kindness and positivity. Their friendly smiles brightened our day and made us feel genuinely welcome. The location could not have been better. Everything a visitor needs was just steps away — restaurants, attractions, grocery stores, a pharmacy, and public transportation. Exploring Vienna was easy and convenient because of where the hotel is situated. The hotel itself was exceptionally clean, comfortable, and well maintained. We felt at home throughout our stay. Thank you to the entire team for making our visit so memorable. We would gladly stay here again and highly recommend Hotel Topazz to anyone visiting Vienna.

Clean room staff are very helpful

Cool room

Good location

Breakfast was excellent with tasty choices

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Nice rooftop bar. Great location

All good

Good location

Location is great, room was clean and spacious. Bathroom very clean as well. Check in was seamless. Recommend Hotel Topaz!

We had a nice stay, the room was nice and the staff friendly however were disappointed about the pool not being open. It would have been nice to know that before were checked in so that we might have had time to change to another hotel. Also, the breakfast line was long so we went to a nearby location.

The staff was incredibly kind, thoughtful and professional. Th