Overall Ratings & Reviews Holiday Inn Express & Suites AUSTIN NW - LAKEWAY, an IHG Hotel

Everything about our stay was pretty good. Comfortable beds, nice pillows. Decent breakfast. Only two complaints - Could’ve used a lighter comforter or blanket. And hot tub was not working.

At first, our room was supposed to be the the one right off of the elevator, but my husband and I didn't want to deal with the noise of people getting off and on of the elevator all night, so we requested a room change, and the staff was super helpful in moving us. In our second room, our neighbors were super loud and smoking weed all day and all night. We got woken up to the smell of them smoking at 3am, so we literally packed our stuff and went to check out downstairs. I ate the cost of the extra night we were supposed to stay, but the other guests were loud and smoking, so we just found somewhere else to spend the night. I would not stay here again or recommend this hotel to anyone. The staff was great! But our room wasn't 100% clean and it smelled like weed. Never again. I expected more.

The pool was not working and the pancake maker was broken.

Room was right next to elevator and ice maker. Noisy in the night

like it!

good breakfast

Very nice hotel and great customer service!!

The staff were awesome. Nice clean place. Convenientl location. Would recommend!!

Nice stay

Beautiful midsize hotel, very polite and efficient staff, nice comfortable room. Definetely will stay here again, as well as recommend it to my friends and associates.

na

The area around the hotel is very ghetto and the hotel itself. It’s dirty we saw cockroaches by the microwave. The walls were very dirty and the bathroom look like there was water damage. The reception is that something strange that I’ve never had to do when checking into a hotel they gave us the option to do cash. They stated that it would be faster to get the deposit back if we did cash versus we used a card and when we were checking out, they made it a whole process to get the money back so we just left if you decide to do cash they will go to your room to check it before you get it back it takes too long so I’m sure they do cash for a reason so they can keep your deposit.

The fire alarm went off in the morning and seems to be caused by the strong smoke from the kitchen. The screeching alarm was just terrible and ruined the whole morning in the stay

Way too expensive for a night for this hotel. Room wasnt ready. Tv didnt work. Room was old and smelled of wet carpet. Bedding wasnt changed.

Property billed me far more than my payment. When I called, they told me.not to worry the difference will come out in the end and I will get the money returned. Not happy about that.

When arrived my reserved room was occupied by what seemed to be the manager on duty .

The stay was good and the desk clerk was very professional will stay there again.

Shower needs to be remodeled. Instead of conditioner in there was body wash in the conditioner container and conditioner in the body wash container. Overall not impressed by the hotel.

Overall good, comfortable, clean. The guests above us were very loud, maybe with kids, lots of loud jumping or stomping.

The hotel was easy to find and was very convenient.