Hotel itself is lovely, and spa very pleasant indeed. Most of the staff we interacted with were very friendly too. However, the inclusion of airport transfer as an offered service seems somewhat misleading. Between this and another 5 star, I choose this one because of this advantage. When I contacted them to on the day of travel to give my flight details several hours prior to departure, the reply simply said I should book a taxi because transfer "has to be booked in advance". This has not been my experience with other hotels offering the service, many of whom even contact you on the day of travel to coordinate pickups. I can't say even tell you how much advance notice they seem to require, as the particular staff member I dealt with on this topic was not very helpful, would advise not relying on this service here.

They have issue with alarm system. Out of 10 last times i stayed 3 times i was woken up at late hours due to false alarm. Same happened this time, false alarm at 4.30am that ruins everyone sleep so whole hotel has to go out.

The hotel arranged the shuttle for us to the airport. The room was neat and clean with the floor to ceiling glass overlooking outside with the beautiful view. The spa and swimming pool is stunning. It is an upscale hotel with the Hilton brand.

Details matter- breakfast on weekend finishes at 11am. Checkout at 12am. Friendly and Helpful staff. Room with working blackout curtains and nice shower and bathtub. Definitely booking again

Good hotel

Good hotel

Good hotel

Bar none, best place I stayed in Zagreb. Nice restaurant and great food and staff was so nice and welcoming

Did not want to extend date change although requested due to a booking message. Paid for a hotel I could not stay in.

Perfect location, friendly staff, great room and facilities. Would highly recommend and would certainly stay here again.

As this is 5 star hotel i expected more. Actually i didnt expect following: Jacuzzi didnt work properly and it was very cold. The pool is freezzing. The staff is rude and unproffesional except one lady in middle 40' in spa who will help you with all informations and details. Ventilation in room didnt work in the nights and its not possible to open windows. We didnt have any fresh air during the nights. Awful! We didnt get slippers and cloaks as everybody else in our room so we called reception to bring us. They told us they will bring. They didnt bring it two days until we left hotel. The only possitive thing is great view from the pool on 10th floor and thats it. This hotel is not worth being 5 star hotel. I would give 3 stars honestly comparing to other hotels same level.

Excellent hotel near to the bus station fantastic pool and sauna and steam Staff all very helpful Room so relaxing and bed so comfortable

Lovely hotel with nice little gym and spa. Excellent staff and breakfast but just a little outside of the main tourist areas.

Breakfast is varied and staff willing to help. Room is well-appointed.

Very clean rooms and professional staff.

Easy to check in. Helpful staff. Clean and spacious room.

All of the above.

The beds where very comfortable which is so important when traveling. The rooms where large and clean. The hotel pool and gym facilities where modern, and kept up incredibly well by the staff. Would highly recommend everyone and everything at this premium hotel. Also the Hilton Doubletree cookies are the best!

Clean room, Staff was very helpful

Great property. Close to airport