Food Low Quality Poor information Staff good Spectacular ocean view

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Staff looked bothered when asked questions, in terms of attention to the tourist I feel some were super nice but others didn’t care to give attention to the need. You literally need to wait or talk to them. Food was super good

Firstly, the hotel is very far from everything. We arrived late at night and grabbed some snacks, but the food was disgusting; the hamburger was dry, and the salchipapas tasted terrible. Our room had an ocean view, which was fantastic, but it was quite simple. The sheets and towels were brown instead of white, the sink was turned off and I couldn’t open it, and there were mosquitoes everywhere. While the food served in the main dining area was delicious, the behavior of some guests was appalling. They ate like animals without any manners, which was quite off-putting. The poor bartender had to make five drinks for one person without receiving any tips, which was really unfortunate. I ended up staying in my room to enjoy the view, but I couldn’t find any channels to watch since there were too many apps, and I didn’t know how to operate the TV. Additionally, the air conditioning was not strong enough. I definitely do not recommend this place. However, I must mention that all of the staff members were very friendly. The General Manager should pay attention to the cleanliness of the premises, and the food and beverage director needs to improve the quality and presentation of the food. Next time, I will be going to the Punta Sal Hotel instead. Elizabeth Agurto

The pool and beach areas are beautiful and there were not too many people.

A great place to relax and enjoy every day we loved

Las personas de servicio del hotel como el restaurant el transporte y limpieza son muy amables, pero el staff del from desk tienen muy mala actitud, lejos de ayudar al huésped te ponen mala cara como si nos estuvieran haciendo un favor. Este hotel es uno de los más caros del Peru y por ese precio lo menos que queremos es recibir una sonrisa y que nos traten con amabilidad.

el cafe almuerso y meriendas son una porquería por tres dias que estuve no cambiaron el menu (solo papas con huevos)

A very unique place in the northern of Peru.My family and I really have enjoyed this enormous Resort.Activities and delicious food and drinks for the whole family

I understand that you are recovering after so dificult pandemic times. However there are some things I suggest to improve: Food quality Bad smeel in bedrooms Staff attention Restaurant atention And beach and pool activities. We spend so much time “queuing“ at pool, bars and restaurants.

A really nice place where you can stay a weekend with family or friends and have a lot of fun and peace. You can eat all day long, have drinks at the bars and also do a lot of activities around the place.

The show

Just five stars

Everything was good

The wonderful shows. The food at dinner needs so improvement. Asia restaurant better then the other two

It is good to go with children, in my case babbies. The workers are gently. But it looks the high level management are more interested in doing business than in communnicate with the guests. I bought fopur nights and was impossible to get a late check oput, even paying. and nobody with responsibility level is ready to talk with the client. in the other hand, because it is a time share you must be ready for that kind of harrasment.

The food and I didn’t like the ants we found every night inside our bed

The property business model caters to families . The activities and vibe is all geared to families. This is not for a romantic get away. The ocean under tow is to strong to body surf and diffidently to strong for young children but the pool size is excellent alternative . The facilities are complete with a gym and spa nightly entertainment . The one complaint is literally no one speaks english . Unless you know how to speak even a little Spanish you are are on your own yo figure it out . It is not geared to non Spanish speaking clients . We are from Canada though I speak French snd English my Spanish is all but a few words . I must say the stay are very friendly and especially the kitchen staff that make sure the cleanliness food presentation is always maintained . In short this is family oriented all inclusive on par with many of the ones in the Dominican Republic for those of you that know this formula. There is nothing to do outside the property . The nearest town ( about 30min away by car ) is Mancora which is small lively town with surprisingly a few great restaurants and bars . The main clientele are Suffers . We are am not an inclusive Couple . After a tough 85 KM Selkantay trek we were looking to just chill for a few days .

Very nice

This resort is exquisite. However, my friend and I got very sick from some hamburgers we ate. We were treated badly because I got sick in the bed as a result of food poisoning from their restaurant. They wanted to charge.us $75. Another friend told them that this would never have happened if their food had been ok. They dropped the charge to ,$25 but then we had adifficult time even getting some sheets, no quilt, to rest on for the rest of the morning. They did not want to give us fresh linens cause we were checking out in a few hours. I offered to pay the maid to remake the bed, but she said it was against the rules. I was seriously ill and felt like I was being punished. Another friend wanted to bring me soup to my room bit was also told that was against the rules. This resort is the most elegant that I have visited anywhere in the world,but their rules are more important than their customers. I was treated well at the front desk regarding other issues.