Overall Ratings & Reviews Loto Azul Resort and Spa

Nuestro cuarto tenía goteras y parte del techo era de policarbonato sin cortina. Llovió toda la noche entonces se escuchaba un ruidoso durísimo y entraba muchísima luz. No me pareció que corresponda a la categoría que lo tienen

El staff no muy bien capacitado, el restaurante tenia precios muy elevados. En la madrugada nos despertó el ruido de algo que movía las tejas del techo quizas un mapache. No disfrute la estadía. Tiene linda vegetación, es lo único positivo.

Loved it

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Overpriced. We were assigned a tiny room with no privacy. The curtains did not close all the way allowing a direct view of the bathroom and bed. Knees touched wall when using the toilet. For $150 USD definitely not worth it. This hotel should be $70 USD max.

Great place for relax.

Es una pena que teniendo un lugar tan bonito, con unas instalaciones tan padres tengan tan PÉSIMO servicio. Desde que llegas a recepción el servicio fatal, la gente no es clara con los servicios que ofrecen. Contratamos un paquete para la fogata que en teoría incluía un vino, una tabla de quesos y la renta del fogatero. El mesero llego y nos comentó que podíamos escoger entre 4 vinos y escogimos uno. Y al final teníamos un cargo extra de1,200 pesos por el vino que habíamos elegido. Las instalaciones del SPA muy padres, el jacuzzi vale toda la pena, pero esta fatal que te estén apresurando toooodo el tiempo, llega un momento que ni lo disfrutas por eso. La gerente del restaurante fatal, súper grosera. Cuando tratamos de aclarar lo del vino, con una pésima actitud.

El hotel es bastante cómodo para ir a descansar, sus area verdes lo hacen único, la alberca está a temperatura ambiente.

Excelente opción de fin de semana. Buena vista a la naturaleza, las áreas comunes están bastante bien y buena amplitud. La habitación muy bonita y la cama súper cómoda. El servicio en todos los espacios estuvo súper!

Great!

Beautiful woods

A very nice property outside Valle de Bravo in the middle of a forest, quiet and perfect for a weekend relax. However the property has some maintenance issues, my daughter's room was a recently renewed one but in the morning there was no running water because there was a problem with the plumbing so they had to change her to an older room. The fixtures in the bathroom are old and the shower room is gloomy, also very poor amenities with no Kleenex and no glass to rinse your mouth. The gardens are beautiful and well kept, the pool is nice and warm but there are no waiters to take your orders of snacks or drinks. On Christmas there was a problem with the restaurant staff and even the owners had to take the orders and do the cleaning and mopping. Overall a nice experience with room for improvement.

Everything was very nice, the room was small but cozy. I little of noise from the outside when the hotel staff start early in the morning

Came to Valle de Bravo for a wedding and unfortunately only stayed here one night. Cozy boutique hotel feeling, this is a place where you should spend at least a couple of nights to take advantage of everything it’s got to offer (nature, spa, restaurants). Had a jacuzzi session, get to check amazing views of Valle de Bravo. Room was small but cozy, and our only negative comment is that the bathroom is too small. Definitely recommend checking this hotel out!

Loto Azul is a nice, quiet hotel green areas and gorgeous views to the surrounding forests and lake; be cautious though because there’s lots of stairs so it’s not suited for everyone!

It is pretty property. The staff was helpful. The room is small but nice. Overall is a good place to stay and do things around Valle de Bravo.

Great restaurant, nice room, poor wifi

The hotel is really nice, it has beautiful views and great spa. People were nice and the room was clean. The only tiny problem is that it has thin walls and you could hear noises from outside

Awesome place surrounded by nature. Peaceful and with all the comfort you need

Un lugar muy tranquilo en donde te puedes relajar pero tiene inconvenientes. La atención al huesped deja particularmente que desear.