On the surface, this hotel might look like a great option for a stay in Campinas, however, the reception crew for the afternoon hours of October 10th/2025 were strangely snob and unfriendly. The panoramic view room is an illusion they sell. It is simply a room with large windows that does not justify paying the extra fee. Stained upholstery(couches)in room, hairs in shower, only one bath towel per guest, breakfast with not-so courteous personnel (not to mention the lack of breakfast-like food variety that is usually found in similar hotels in the region). Additionally, a few actual guests of the hotel were plain rude and impolite which made our stay extra unpleasant. The aggravations and extremely uncomfortable experience we went through during our short stay, prompted me to write this detailed review in order to warn other future guests hoping they will find alternate lodging options and avoid booking this hotel at all costs. Maybe this hotel was a great stay option in the past, but that reality has changed drastically.