Everything was perfect, even the views.

Friendly staff, very good breakfast, good location

No problem

After trying out other hotels, this is the best all around value, everything was wonderful even the restaurant

It was amazing. I will definitely be back. The only suggestion i have is for the staff to do a little more customer service. There was no laundry service due to semana santa. I asked about other options and they said there were none open. However i saw at least 4 laundry places on my walk around yhe

The elevator floor indicator lights need to be fixed. Several numbers lighting aren’t visible. The gym could benefit of a restroom and some newer equipment. There also the issue of free flying birds in the breakfast outdoor area that requires attention. Other than that they are great!

Clean updated room with friendly staff and awesome breakfast.

It pains me to give this rating because the property is actually nice - amazing view, specially from the restaurant outside and pool, as well as great location; also very good breakfast and comfortable room. HOWEVER, the staff of this property completely ruined it! Firstly, we had an issue at check in caused by staff member Mariangel who gave us wrong information (then another staff member telling us completely opposite and not even apologizing); but then TWICE we requested early takeaway breakfast (again, Mariangel took our request and didn’t make it happen!!) and TWICE they forgot about it!!! The first time there was no takeaway breakfast prepared for us at all which was outrageous and 2nd time luckily I went to check with reception the night before who informed me no request had been made so they rectified it but in the morning they didn’t have water bottles available which was meant to be included!! I argued with them and only after some back and forth they went to get the water - ridiculous customer service, staff member Cesar literally unbothered! These situations were ridiculous because imagine asking for takeaway breakfast in advance and this not being available when you’re going on a 5am excursion with no food until lunch time?! And refusing providing a water bottle because they were lazy to pick it up from the kitchen! Literally lack of consideration for the clients!!!

I absolutely loved my stay The Plaza Paitilla! The staff were incredible, room service was prompt, the complimentary breakfast was delicious. I enjoyed the pool and the overall atmosphere was a 10/10.

We had an amazing experience, friendly staff, great service, close to shopping and parks. Fairly priced food and drinks. Excellent cuisine, we will definitely be back.

Absolutely incredible stay

Excellent, Second to None

Good breakfast, lots of options

Absolutely

This hotel is wonderful beautiful view. The employeed is Fantastic very good breakfast. Everything perfect

Excellent hotel experience! The breakfast buffet was very impressive wit

Excellent breakfast. Awesome housekeeping and convenient location.

The breakfast was okay, the hotel location is close to the mall. No billing items including room service to your room. Items must be paid by credit card or cash

Everyone was nice. I had a room with an old tv I had to request a change in room for a room with a smart tv. The breakfast was great. Many good selections.

The breakfast buffet was awesome. The best I've ever seen.