Have no n lights in bathroom been told office still nothing
Krista
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I booked and payed online but problems started from the moment I checked in the staff was unprofessional made me and 2 others wait to be helped while she was on a personal call when she was finally ready to help me she asked for the confirmation number but my phone had died moments before and I was not allowed to carve it anywhere there so had to go buy a car charger to charge then once in 1st room there was no bathroom door no shower curtain a hole in the shower floor and when I tried to go complain I had to climb out the window because the door was stuck so bad I couldn't open it it took me 2 times going to the office 2 get a new room the 2nd room had no air conditioning and the door did not lock no remote for the TV not that it mattered the TV did not work so got a 3rd room after 3 more trips complaining the first 2 told they would send security to fix it but they didn't come maybe because there security is a joke some gang banging looking prick with a god complex then because some homeless junkie went into one of the first rooms and got caught they said we gave them the key so around midnight they kicked us out and when I went to office and heard the story I pointed out we still had the only key they ever gave us that they had reprogrammed the same key ever room change so how could we have give anyone a key they ignored that so I asked for them to check the cameras they refused and had security escort us off property not to mention place was filthy every where
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Jesús
Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The shower head was loose and the water spilled outside the shower
Towels not available; I had to request them; no paper basket, no shampoo,
Laura
Business and Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
It was ok
MICHAEL
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The price is all i have to say. Also the native chick that works in the front is very incompetent with how she assists with there customers. She new and very rude
Sharry
Leisure with Children
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
For somewhere cheap its great
Diana
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I will start with the positive and go from there the main positive the bed was clean it was a king size bed on a queen size headboard no chair no remote to a very old TV that didn't even have HDMI. I had to pay in cash as their internet was down to be fair to them that was due to a storm but that was 3 days ago. They were invisible controls on the air conditioning so had to bother them to come and show us how to do it. I had a room right next to the pool so I thought I had lucked out until I saw the color of the water. So I could not swim. There was not even a chair for a friend to sit on who was visiting. There was no toilet paper fortunately a nice young man brought me some toilet paper and then I discovered there were no towels and by that time I was too tired because apparently you have to go to the front desk to ask for towels and toilet paper. Which would have been nice if they had told me that on check-in. Oh and also the key didn't work and had to be done several times and even when they got it to open it was difficult so I didn't really dare go out and use the key to come back in. I think in general the staff were positive and probably doing the best they could Considering the circumstances. The toilet roll holder was broken as was the one cupboard in the room.
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Jennifer
Business and Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The staff is awesome!! Friendly, and professional.
Has 24 hour security and gated.
Pet friendly
Krystle
4.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I liked having a closed gate at night.
Krystle
with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I did not like the fact that the pest exterminator showed up without warning and that he fumigated with us in the room!
Krystle
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
It's Gated, which is a plus
Holly
Leisure Family
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
To durty and nasty
Priscilla
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Our sink got clogged and I was there for 4days and they didn't want to change me rooms
Chandra
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
It was horrible, no towels, cockroaches and rude staff i paid 75$ and didnt have towels hand soap or clean rooms no shower curtain!
Barrett
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
there were no towels. icemaker broken
Jacob
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Decent for the price
Michael
Business and Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
I like the property is very nice and the people were also equally nice and attentive
keith
Business and Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Good place to stay very friendly staff
Carmen
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The staff is very nice and helped when I needed towels