The base price I (before taxes) I agreed to pay through Expedia was US$136.80 for a three-night stay. When I checked in, the hotel recepcionist told me the tax would be 18% of that amount. I replied that I knew that the applicable tax was 10% for a hotel like that, and 18% would apply to a chain hotel owned bya corporation. She said no. When I checked out, they told me they would send me the receipt later. When I got it,a few hours later in Lima, I saw I was charged a base price (before taxes) of US$146.78, meaning ten dollars more than the agreed price, and 10% as the tax. 10%, as I iniatially said when I chcked in. In other words, they managed to overcharge me, first saying that the tax applied to them was the percentage for a big hotel, and then charged me more than the base price I agreed with Expedia and paid to the Peruvian revenue service the right, smaller percentage.

It is so noisy, and the staff wouldn't do anything to help

great location off of main plaza, rooms were in good condition and lobby and breakfast area very beautiful view Problem with transportation to airport- 3 days of checking to make sure it was set up with company and plenty of time to make hour trip to airport. Time changed to later pickup, then van arrived late, then wandering through congested city streets for other pickups. Ending up leaving city more than an hour late and arriving at airport less than an hour before flight was to leave. Stressful situation, did manage to catch the plane.

The room looked very worn. The tile in the bathroom didn’t look clean and the rugs were filthy. There was even a toothpick next to my bedside. The public areas are pretty nice, but the carpeting is frayed and need to replacing. It is located in a good area with access to many sites. However, despite the low price, I would not recommend this facility.

Very basic hotel. Okay for an overnight stopover but nothing else. Room was really basic but clean. Staff are friendly and helpful.

The main problem was that they didnt find our invitation from Hotels. Finally they found it, but they didnt have a one bad for us, so they sent us to see a room with a very small one bad, a bad for one person. Aftef we refused, they gave us a room wuth 2 beds. This is not the pleasant way to start the visit.

Ideal location for the main square. Good value hotel. Clean rooms and comfortable beds but shower was a bit weak but you did get hot water. Breakfast was very good. An ideal hotel for Puno at a good price. I would stay again

It is just one block away from the center of the town. Breakfast is excellent. They offer shuttle to the airport and lake tours with a reasonable service fee.

Great for the price and close to everything in the square. nice restaurants/bar/ shops nearby. Staff was super nice. Clean rooms!

Pour le prix que nous paieont, il serait au moins bien d’avoir de l’eau chaude pour le douche. Je donne 1 étoiles

Staff very friendly and helpful, location great, room warm and very comfortable beds. Only drawback was tepid water in shower

Overall it was a great experience. The staff was great. We had to check out really early in the morning be fore breakfast time. The lobbie attendant had already two boxes with to go breakfast ready for us. To me that was above expectations and made a big difference.

Staff went out of their way to help us when we had some altitude sickness, offering options, including adding anight stay. The night desk, clerk, Katie Loayza especially went out of her way helping us get oxygen and even offering to have a doctor see us if needed, even though she was working alone. Breakfast buffet was very good with lots of options, view lovely and lots of service right outside the door.

Great location, great staff , great hotel!!

The hotel was clean. Staff was great.

Front desk staff were super helpful and answered all of our questions.

Me gusto la ubicación, pude hacer todo lo necesario sin necesidad de utilizar taxi.

Amazing room size with views of the mountains and. basilica Surprising in room service for the first breakfast Also huge size bathroom with decent bathtub

Well located hotel with comfortable room and nice breakfast

Staff were excellent in guiding us into parking space. Very helpful and friendly.